amelia C.
Ordered 2 prints as Christmas presents…
Ordered 2 prints as Christmas presents for my family. The prints have not been approved and all communication has gone dead. I’ve asked for a refund due to the quality and they still haven’t replied. Total of 4 emails message on Instagram. Terrible customer service. Money has been taken out of my account. Please don’t use this company as customers service is atrocious.
Response from Regal PawtraitsDec 20, 2022
Hi Amelia, We've been in constant touch with you and have already worked on your revisions multiple times also changing costumes for you to try on without any additional costs. I understand the impatience given the holiday season, and I apologize for the slow response during the weekend. We have replied to your emails addressing your concerns. With our rejection emails, we clearly send out instructions that it takes 2-5 working days to resolve your rejection reason. Anyways, your entire order is now refunded. I hope this resolves your queries :) Happy Holidays!




