Amy A.
RegalCoins is a Scam
UPDATE 10/1 - had to dispute charges and my bank agreed and regal coins is now randomly charging my credit card again without any authorization! STAY AWAY! UPDATE 9/8- never got the money. I am in the process of disputing charges with my bank. UPDATE 9/1- everytime i try and redeem they hold it for a week and put back into the account and ignore my emails. This is absolutely a scam. Please be aware UPDATE 8/15- I have emailed them three times this week for an update and they are ignoring me yet again! Guys please stay away from this scam casino so you never have to go through what I am dealing with right now! 😫 UPDATE 8/13- they responded to my review on 8/5 and did email me to apologize and said that my emails had went to their spam, and that they finally verified my account. I then submitted my redemption, but have still yet to recieve anything or any other updates? 🤷♀️ never seen anything like this. I will update if/when I receive anything. 8/4 - I wish I had read the reviews (or noticed how few there were) before placing a large order with Regal Coins. After my purchase, I tried to redeem what little I had left after losing most of my deposit. That’s when the problems started. Regal Coins asked me to verify the credit card I used through Apple Pay by sending a photo of the physical card that matched the last four digits of the Apple Pay transaction. The problem is that Apple Pay doesn’t use the same card number that’s printed on your physical card—it creates a separate virtual card number. Because of that, the last four digits shown for the Apple Pay transaction will never match the physical card. I explained this and still sent photos of the physical card I used with Apple Pay, along with screenshots of the Apple Pay purchase showing it was made using that card. The fact that they didn’t understand this basic difference was my first red flag. That was over two weeks ago. Since then, I’ve sent four or five follow-up emails and haven’t received a single response. No update, no explanation, and no communication at all. They still have not verified me. Considering the size of my purchase, this level of customer service is completely unacceptable. I will update this review if anything changes.
Response from RegalCoinsAug 5, 2026
Hello Thank you for taking the time to share your feedback. We're sorry to hear about your experience We have already reached out to you via email and are actively working with you to review your verification and redemption request. Our team is committed to resolving this as quickly as possible while ensuring all necessary security and compliance checks are completed. We appreciate your patience and encourage you to continue the conversation through the existing email thread so we can provide updates and assist you directly until the matter is resolved. Best regards, Emma The RegalCoins Team