Stacy P.
This is my second negative experience…
This is my second negative experience with this casino! I first had to wait basically two weeks for my initial verification to be completed, now I’m being told that my redemption is in the que and they will get to it when it’s turn comes…when we as customers make deposits that never has to sit in a Que..they’re taking it it instantly..but when a customer wants to redeem they have to wait and hope that they get it!
Response from RegalCoinsOct 20, 2026
Hello, Thank you for sharing your feedback. We want to reassure you that your redemption request is safely in our processing queue and will be handled according to our established procedures. While we’re unable to provide an exact timeframe, please know that your request remains in line and will be processed when its turn comes. Our team is committed to handling redemption requests carefully and fairly. We understand how important it is for you to receive your redemption, and we appreciate your continued patience and trust in RegalCoins. Best Regards, William Regal Coins