did a deposit bonus it’s been 7 days and they still haven’t verified me I contacted support they said they would contact me within the hour and never did don’t fall for the deposit bonus tons of better sites that verify you instantly
Response from RegalCoinsOct 19, 2026
Hello,
Thank you for sharing your feedback. We understand your frustration regarding the delay in your account verification and the lack of follow-up from our support team.
We have requested your account details so that our team can carefully review your case and check the status of your verification. Please provide the requested information so we can assist you further.
We appreciate your patience and the opportunity to look into this for you.
Best Regards,
Jack
Regal Coins
NR
Noyarkys R.
DO NOT USE THEM
DO NOT USE THEM. My redemptions have been pending and failing for over a month now, $217 in the air and every time I reach out they just say their system had an error and I should try again. I already sent them an email requesting for immediate supervisor intervention giving them 24 hours to respond. I will update my review if they pull their #### together but so far they have disappointed me and I will be letting my friends know about my experience so they don't go near them.
Response from RegalCoinsOct 16, 2026
Hello,
Thank you for sharing your feedback.
We can confirm that your redemption request has been approved, and you have been notified by email. Please kindly check your inbox, including your spam or junk folder, for the details provided.
We appreciate your patience and hope this update helps clarify the current status of your request.
Best Regards,
Emma
Regal Coins
CH
Chris
I have been waiting on my account verification
I have been waiting on my account verification and can’t even get ahold of customer service I message and get no reply, let see how long this take and how long the redemption takes as well should have by the end of the year
Response from RegalCoinsOct 12, 2026
Hello,
Thank you for sharing your feedback. We understand your frustration with the delay in your account verification and the difficulty you've experienced getting a response from our support team.
We have requested your account details so that our team can carefully review your case and check the status of your verification. Please provide the requested information so we can assist you further.
We appreciate your patience and understanding.
Best Regards,
Oliver
RegalCoins
AD
Adriana
Tengo varias semanas que me registre y…
Tengo varias semanas que me registre y aún nada que me verifican , me recomendaron este casino pero nunca me dijeron que demoraba tanto la verificación, invertí un dinero y quiero recuperarlo ya no me llama tanto la atención porqué me pregunto si demoran tanto en la verificación que será en el canje ? He escrito muchas veces a soporte y nada de repuestos
Response from RegalCoinsOct 12, 2026
Hello,
Thank you for sharing your feedback.
We have requested your account details so that our team can carefully review your case and assist you further. Please provide the requested information and kindly communicate with us in English so our team can better understand your situation and provide the appropriate assistance.
We appreciate your patience and understanding.
Best Regards,
Emma
RegalCoins
ES
Eric S.
Fully verified but denied redemption
After writing a bad review they finally verified me yet when I went to redeem they denied it after making me wait a week. Starting to lose hope in the brand and just want to be paid out for what I am owed and then I will change my review. It is unforunate that they do not allow you to redeem or verify easily as this website would be amazing. Hopefully they fix my new redemption and approve it rather than denying it for no reason.
Update- They have requested for more information and after giving it to them I have not heard back at all. I am starting to lose faith in the brand even though I would 100% deposit again if this were to be fixed. Hoping for better news soon and if fixed the review will be changed
Response from RegalCoinsSep 30, 2026
Hello,
Thank you for updating your review and for sharing your concerns with us.
I can confirm that your account has been reviewed, and there are currently no issues with your account. We appreciate your patience while our team looked into your case.
We hope this provides some reassurance and that you’ll be able to continue enjoying your experience with RegalCoins.
Best Regards
Noah
RegalCoins Team
PB
Purev Bat U.
it has been two weeks since my…
it has been two weeks since my redemption was approved but still no funds in my account.
Response from RegalCoinsSep 29, 2026
Hello,
Thank you for sharing your feedback.
We’re pleased to confirm that your account has now been successfully verified.
We sincerely appreciate your patience and understanding throughout the process. Our team works diligently to review each account carefully, and we hope your future experiences with RregalCoins will be much more positive.
Best Regards
Luna
RegalCoins Team
JC
Jeff C.
My verification process
My verification process has been pending for 10 days now and I have contacted support twice since then (once 3 or 4 days ago and once 1 day ago) and i have not even gotten an acknowledgement from anyone. I worry they have no customer support. If i get verified and if my redemption is a reasonably speedy process, I'll change my rating. Also there is no daily reward to be found even though i have spent money on this site. Update: they contacted me finally about the corrections i needed to make. It is now 10/06 and I immediately fixed what they said and replied back on 9/28. Its clear they treat it like a brand new verification process. Its very likely they only sped up the original process because i rated them. This site has the longest response time I've ever seen from any business. Theres no such thing as speedy verification
Response from RegalCoinsSep 28, 2026
Hello,
Thank you for sharing your feedback. We understand your concerns regarding the verification process and the lack of communication.
We can confirm that your KYC review has been completed, but there are still some missing documents required to finalize the verification. An email has been sent to you with information regarding the documents needed and the next steps.
Please kindly check your inbox, including your spam or junk folder, for the email from our team.
Thank you for your patience and understanding.
Best Regards,
Oliver
RegalCoins Team
DA
Dailenis
Redemption not completed
⭐ 1 star
Redemption issue and lack of response from support
On August 20, 2026, I attempted to redeem my SC to my bank account, but the transaction could not be processed. The problem is that, to this day, the SC have not been returned to my account, so I cannot try the redemption again.
I have contacted customer service several times, explaining the situation and requesting that the SC be returned, but I have received neither a response nor a solution.
More than a month has passed, and my balance remains unavailable for another redemption attempt. I believe that when a transaction cannot be processed, there should be a clear and quick solution allowing the customer to recover their balance.
I hope RegalCoins reviews my case, returns my SC, and allows me to attempt the redemption again.
Response from RegalCoinsSep 28, 2026
Hello,
Thank you for sharing your feedback.
We would like to clarify that the delay in this case was not caused by RegalCoins withholding or failing to process your redemption. The payment processing provider had previously sent you the required steps that needed to be completed by you before the transaction could proceed, and those steps were not completed.
As a result, the payment could not be finalised by the payment processor and the funds have now been returned to your RegalCoins account.
We have also sent you an email explaining the situation and the next steps. Please check your inbox, including your spam or junk folder.
You can now submit a new redemption request directly from your account.
We do feel that a one-star review directed at RegalCoins in these circumstances does not fairly reflect what occurred, as the issue arose from an outstanding requirement with the external payment processing process rather than from a failure by RegalCoins to return or process your funds.
We remain committed to assisting you and processing redemption requests as smoothly as possible, provided that all required payment and verification steps are completed.
Thank you for your understanding.
Best Regards,
Charlotte
RegalCoins Team
