RegalCoinsReviews of regalcoins.us

*Final Update* The whole process has taken about a week from verification to final payout....but I received my redemption today. I assume because they are a new platform the process takes much longer. Daily redemption limit is $1000.00. There is a processing fee of $20.00. $980 landed in my account today. Throuout this time I sent 4 emails with no response but I DID receive prompt responses and updates on Facebook Messenger after deciding to reach out there. I was skeptical at first, as this whole process doesn't nirmally take this long but RegalCoins followed through. I am appreciative of the help I received from whoever runs their messenger. I have updated my review to 5 stars. *update #1* After i messaged them asking to please verify my account so i am able to redeem, I was messaged back late this morning being told "you can be sure it will be done during the day" I will happily give 5 stars once the verification and redemtion is completed. *Original post* I will say, they have a very large array of games which is great. Like most other reviews state, their time for verification is horrible!! I have been trying to redeem for 3 days. I totally understand the verification process but this is rediculous. Initially it wouldn't accept my ID photos or uploads. I had to Google to find out why. Turns out, newer phones send photos over their max limit. This morning I sent other photos and am still waiting to be verified. Their verification platform needs to be adjusted fast, if they want to bring new players in. If it weren't for this process I would give 5 stars. I love all the games and its just overall fun to play. I will update this review once (IF) Become verified and am able to redeem.

How frustrating does this casino make the KYC process? Its almost impossible to get a straight answer. My friend referred me to this site. I have so many friends I was going to refer. Now, instead I have just been waiting for a KYC verification to complete. Their website and customer service team promises two to three days. Its been way longer. Every time I message them I get promises that it will be done by the end of the day. Here we are and its still not done. If they finish this process ill update my review and ill refer my friends. Until then, stay far away from this site. I hope my money isn't just lost

‼️09.06.2026 UPDATE: They did FINALLY pay out my redemption. Still, I have emailed them 3 separate times, countless posts on their social media and not once did I ever hear back from them. So, they stay at 1 STAR. Wish I could remove that and give them a 0. 9.2.2026 UPDATE: Nice that someone responds to my review, yet doesn’t follow through with what they say. ALSO, I have sent THREE emails to them, still no response! For this, they are getting 1 star. Maybe if they ever respond or actually process my redemption, I MIGHT update this. As of now, I’m currently investigating further actions to their lack of communication. Maybe if they focused less on here and more on their customers, they wouldn’t have a reason to be concerned about complaints. Also, their TOS and FAQ have absolutely zero real answers or direct outlines of redemption processing & timeframes. That and no legitimate way of contact other than a ridiculous partial ticket form to submit. *Updated*. Tired of waiting so I cancelled the 102 yesterday then redeemed 76.55 but still had to pay a fee of 1.53. Says takes 4 hours up to 3 days? Why? If I’m paying make it instant. I’m honestly not too impressed with my first redemption experience with RegalCoins. As the screenshots, I took, show, I submitted a 102.56 SC redemption, which comes out to $100.51 USD, and it’s currently sitting there “Waiting for approval.” I was also required to go through another verification process, and there’s a $2 withdrawal fee attached. And that’s where I’m having trouble understanding the value here: why am I paying a withdrawal fee when there’s no clear indication of when I’ll actually receive my redemption? For comparison, Pals that Spin doesn’t charge me a redemption fee, and my redemptions there have arrived within minutes. So again… why the fee here? If I’m paying for the convenience of withdrawing my winnings, I’d expect the process to actually be fast and predictable. Right now, I’m basically stuck sitting here waiting and hoping I actually receive what I legitimately earned. That’s not exactly a great redemption experience. And yes, I screen-record ALL of my gameplay. 🙄 So if there’s ever any question about whether a win was legitimate, I have the entire gameplay recorded from start to finish. Hopefully RegalCoins proves me wrong and processes this quickly. But based on this experience so far, 2 stars is where I’m at.

(Just as an update) The company seems to be responsive. So I wait to see if we can get this corrected and see if payouts occur. Going up a star, hoping this works out and I can give a more complete review later. I can say the casino is well laid out. They have a good selection of games. It could be a really good online gaming site. I did come across another company using the same interface and they (using the same documentation got my KYC'd in under 24 hours, so maybe its not just needing to go to an outside KYC agent. - Orginal Post The problem comes with the KYC process. I do have an appreciation for AML and KYC. I did them as a director of compliance for three years in my careers. So I understand that they may have a desire to be thorough, but after a weekend a few days my online documentation has not been reviewed I sent them a politely worded email. I went ahead and reached out to them via the online Help system that they have. I also went ahead and reached out to them on Facebook on their company profile. Currently, it does not even appear that they’ve opened or looked at the documents that were uploaded. All of them are still in a pending state. I would like to believe this is something that they will get taken care of, but having now read a number of the other reviews on here I’m unsure if that will be the case. If I were to go ahead and give the company friendly advice it would be considered bringing on an external KYC verification source. There are at least three being used by most of the other online casinos that would provide them the documentation and assurances that they need to be in full compliance to the law. If anything the cost would be made up for in the amount of work that they do not require an internal staff to do. I hope they can prove me wrong and that this does get corrected. I hate having unplayed and unredeemed cash out there. However, at this point, I can’t say that I’m going to keep checking when their own online person said that they would give me a response within a day which didn’t occur. They didn’t bother to respond to my email request and didn’t bother to respond to my Facebook comment. Who knows if it does get corrected I may be able to come back and give this company a better review. As noted, I did like some things about it.

Edit2: I still havent been paid and its been a week. Their chat doesn't work on android; when typing in your name the chat just auto closes so im using my friends iphone to chat. Claire has been great and always communicates but she said I'd be paid today and still nothing. I'll update once I anything happens. For now I have to drop my rating down to 2 stars. Edit: they made things right and gave me my SC, i also won so now im waiting on the redemption. Its been pending for a while so hppefully i get it. Ill update if i do Wow, my friend referred me here and spoke highly and its been the worst experience. Firstly i got an email saying im verifjed and i am not. Secondly i sent 99.99 in litecoin to the address it gave for 220SC. The crypto transaction is complete but i havent gotten my SC and its been 2 hours. So now ive lost 100 dollars, theres an email saying im verified after submitting my documents but really i am not. Im totally sick. If the issues are resolved ill be happy to update my review b u t until then this is the worst experience ive ever had

I wish I had read the reviews first. Do not deposit here if you ever plan to withdraw it. They have been verifying my identity for over 48 hours now and I imagine it will be just as long for them to approve a withdrawal if not longer. I really regret depositing here I just want my money so I can forget about them it's stressful when it takes this long and there is just no reason for it.

After I made a request for a redemption I'm no longer able to activate any games. I could only request $1,000 for redemption and still have over $660 to play with. Which does me no good because I cannot get any games to activate. I sent three emails and just found them in my failed to send section. So the email they provided for support does not exist. I clicked on the little conversation bubble and it brings me right back to the previous page. I tried entering my name and email on the help page and it brings me right back to the lobby. I was enjoying their site till I tried to make a redemption and everything that could go wrong, is going wrong. I'm very disappointed because I thought this would be a very fun site to visit often and now I'm just really mad. Maybe someone else will have better luck but I don't recommend it. How do I respond to any comments on regalcoins when my emails don't go through and the live chat option isn't an option? I can't send or receive ( I haven't received any emails) any messages. I finally got through!! I only gave a 4 star right now because they are going to fix the problems. When they are done I will give 5 stars.

Love the platform!