ReformlyReviews of reformly.com

Response from ReformlyMay 24, 2025

Hello Sonia, Thank you so much for taking the time to leave a review — we truly appreciate your feedback. We completely understand how disappointing it is to wait longer than expected for your order, especially when it’s an important purchase. Our delivery estimate is usually 6–10 business days outside of peak periods, but because the board is a heavy item, sometimes shipments can take a bit longer due to logistics. We apologize for any confusion the tracking and emails may have caused. Please rest assured, we are actively following up with our shipping partners to get a clearer update on your order and will share that with you as soon as possible. We really appreciate your patience and are here to help you every step of the way. The Reformerly Team, xo

Response from ReformlyMay 23, 2025

Hello Jane, Thank you so much for taking the time to share your experience so far! We’re really glad to hear that your concerns have been addressed, and we truly appreciate your patience while waiting for your board to arrive. Rest assured, we're continuing to monitor your order and will make sure everything reaches you smoothly. If there's anything else we can help with along the way, please don’t hesitate to reach out — we're always here for you. Warm regards, The Reformly Team 💛

Response from ReformlyMay 23, 2025

Hi Christine, Thank you so much for your lovely review! 💜 We’re beyond happy to hear the board has helped you get back into fitness — that’s exactly why we do what we do. It means a lot to know you felt supported along the way. We’re always here for you! 😊

Response from ReformlyMay 21, 2025

Hello Camilla, Thank you for your honest feedback, and we’re truly sorry for all the frustration you’ve experienced — especially when you reached out so quickly to cancel and didn’t hear back in time. We’ve looked into it and found that your first emails unfortunately landed in our spam folder, which meant we missed them in real time — and we take full responsibility for that. We're a small team, and while that’s no excuse, it sometimes means things slip past us. Please know we were never ignoring you, and we're definitely not a ghost company. 💛 Your board has now been delivered, and we really hope it made it to you safely. If there’s anything we can do to help now, we’d love the chance to make things right. We genuinely care about our customers and want to turn this around for you—we’re just one message away and can’t wait to resolve this together. Sending you warm wishes and looking forward to hearing from you soon. 💫

Response from ReformlyMay 20, 2025

Hi Cindy 💜 Thank you for sharing your experience — we’re really sorry to hear this has been such a frustrating process. The shipping line we use is a bit different from standard couriers, so it’s possible the info they shared doesn’t fully match our system. I am also not sure which carrier you asked for, since we use different ones depending on the location. Could you please send us a quick email at [email protected] with your order details? We’ll get this sorted for you as a top priority 💪 Thanks again for your patience!

Response from ReformlyMay 17, 2025

Hey Shaney, Thanks for your message, totally get that this wait feels long. We always mention on our product page and before checkout that we need 24–48 hours to process, and delivery takes 5–9 business days. The board is a bigger than most products (just over 5kg), so it goes through a special shipping line, which can take a little longer. Good news: your order’s already through customs and with the local carrier. It should be arriving in the next few days. You’re almost there, can’t wait for you to get started! Did you already join our community in our exclusive app? Here you could see all the other women already enjoying her Pilates Board! Shoot us a message on [email protected] and we'll happily send you the link!

Response from ReformlyMay 19, 2025

Hey ya! Thank you so much for sharing this. We're so glad to hear Reformly has helped you save time and keep the quality of your workouts strong — that’s exactly what we were aiming for! And yes, the fold-away feature is such a win, right? Super easy to use, no clutter, just quick workouts that fit into real life. Keep going — you’re doing amazing! We’re so happy to be part of your journey!

Response from ReformlyMay 19, 2025

Thanks so much for your patience and for giving us the chance to make it right! We’re really glad everything was sorted smoothly, and we’re so excited for you to get started with your board. We’re confident you’ll love it just as much as the rest of the Reformly crew — here’s to strong sessions ahead! 💪