Reformly Reviews | Read Customer Reviews of reformly.com

Reformly Reviews | Read Customer Reviews of reformly.com

Reformly reviews

524 approved reviews, newest moderated first

Richard
Jul 8, 2025
Order Number #6219
Order Number #6219 Hello, This is now the third time in as many days that I have had to email you regarding the whereabouts of my order. I placed an order with you on 22nd June for which full payment was debited from my account. I was quoted a delivery window of 1st - 6th July. Nothing has arrived and your tracking information is very vague. I sent you an email to chase this up on 6th July - no response. I sent you a further email to again, chase this up on 7th July - no response. As outlined above, this is my third email and I do hope to receive a response albeit later than your promise of a 24 hour turn around. Please could you have the courtesy to update me regarding an expected delivery date. If you are unable to do this, I would like a full refund. Thank you!
Response from ReformlyJul 9, 2025
We’re really sorry to hear about the delays and lack of communication you experienced—that’s not the level of service we aim to provide. We’ve looked into your recent messages and can see our team has now been in touch to provide an update on your order status. We completely understand your frustration and appreciate your patience, and we’re here to make sure this is resolved fully. If there’s anything else we can do to help, please don’t hesitate to reach out. Warm regards The Reformly Team
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Neshla A.
Jul 7, 2025
Great to have short workouts everyday…
Great to have short workouts everyday to keep you motivated. Although tough at times it is worth the effort.
Response from ReformlyJul 7, 2025
Hi Neshla, Thank you so much for your lovely review! We're so glad to hear you're enjoying the short daily workouts — they really do make a difference and help build momentum. It’s completely normal for it to feel tough at times, but your consistency and effort are what truly count. Keep going — you're doing an amazing job and we're here to support you every step of the way! The Reformly Team
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Anne-marie P.
Jul 5, 2025
I have only been doing this for just…
I have only been doing this for just over a week. So cannot give 5 stars also few bits that need working on.. so far all is good amd great communication etc. Thanks
Response from ReformlyJul 7, 2025
Thank you so much for your feedback and for giving the board a try! We're really glad to hear you're off to a great start and that you've had a positive experience with our communication so far. We’re always looking to improve, so if there’s anything specific you feel could be better, we’d love to hear your thoughts. Feel free to reach out anytime — we're here to support you on your journey! Thanks again for being part of the Reformly community. Best, The Reformly Team
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Consumer
Jul 3, 2025
Good product and service, recommended!
My board arrived quickly, a minor issue which is in the process of being sorted; customer service quick to respond to that. The workouts are manageable but I can really feel the difference! Would definitely recommend!
Response from ReformlyJul 4, 2025
Thank you so much for taking the time to leave us this lovely review 💜 We're so glad to hear your board arrived quickly and that you're already feeling the difference with the workouts, that’s what it’s all about! 💪🏼 We also appreciate your patience as we sort out that minor issue, and we're happy our support team could respond quickly. Your recommendation truly means a lot to us! Best regards, Jane The Reformly Team
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Sandi
Jul 3, 2025
Absolutely fuming with Reformly
Absolutely fuming with Reformly, I placed my order over 2 weeks ago and it’s still not been received. They reply with all sweetness and nice responses reassuring that my order is on its way !!! Each time I track it the delivery date changes. I’m now waiting for a refund. There’s no contact number to actually speak to anyone.
Response from ReformlyJul 9, 2025
Hi Sandi, Thank you for taking the time to leave a review. We’re really sorry to hear about the frustrating experience you had initially—that’s never what we want for our customers. That said, we’re glad to see in your recent conversation with our customer service team that you’ve now received your board and are really happy with it. We truly appreciate your patience and understanding while things got sorted. If there’s ever anything else we can help with we’re always here to support. Warm regards The Reformly Team
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Erin
Jun 30, 2025
Not received my order
I ordered my board on the 7th June and still nothing. I have chased a couple of times and was told it was on its way. I have checked the tracking today and it states an attempt was made to deliver on the 27th June at 8.10am. We were all here and there was no attempt and i even checked the CCTV, nothing. Have no card/email left from the apparent attempted delivery to say what happens next, don't even know who the courier is so who know if this is even a real order
Response from ReformlyJul 4, 2025
Hi there, We're so sorry to hear about the trouble with your delivery and for the frustration this has caused. We completely understand how disappointing this must be, especially after waiting so long and receiving unclear tracking updates. Unfortunately, we weren’t able to retrieve your order details through your Trustpilot review, so we’re unable to locate your order on our system just yet. Could you please reach out to us directly at [email protected] with your order number and full name? We’ll look into this right away and make sure it’s resolved for you as quickly as possible. Thank you again for your patience, we’re here to help and will get this sorted. Best regards, Jane The Reformly Team
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Edinburgh C.
Jun 29, 2025
Rip off!!!
Ordered the board in 2 June and FINALLY arrived 28 June after a number of chase up emails. What arrived looks like a cheap copy, nothing is branded,no info on how to access the online workouts, only a crappy wee leaflet with images. Oh, and no battery was included. Looks and feels like I've been totally ripped off. I was SO looking forward to receiving and using this product but feel really let down. How am I supposed to use this?? No guidance, not able to find an App for the workouts. Very poor.
Response from ReformlyJul 6, 2025
Hi there, We're really sorry to hear about your experience and we’d love the opportunity to make this right. As we aren't able to identify your order from this review, could you please respond here with your order number and email address? We’ll then reach out to you directly to sort this out and ensure you receive everything you need to get started properly. Thank you, and we hope to hear from you soon.
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Sharon S.
Jun 27, 2025
From frustration to elation
On the 26th June, I was feeling extremely frustrated about the lack of response from Reformly on the whereabouts of my order. I have since been responded to and have received my order in full. There response was excellent and I cannot fault their efforts to rectify what had gone wrong. I am now hooked on using the board.
Response from ReformlyJul 1, 2025
Hi Sharon, Thanks so much for updating your review and for giving us the chance to make things right 💜 We're really sorry again for the delay and lack of communication — that’s not the experience we want anyone to have. We’re glad the board finally reached you and truly appreciate your patience while we investigate what went wrong behind the scenes. If there’s ever anything more we can do, we’re here to help 💜 Best, Jane Reformly Team
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