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I am total disappointed as you are…
I am total disappointed as you are asking me and I have still not received all of my order and I have requested a refund but nobody has responded. I have emailed them on several occasions to find out what is happening and now I have asked for a full refund as the product was a Christmas present and is too late. The product was ordered in November and has been with Evri since 10.12.2025 with no attempt to deliver. I am requesting again a refund for the product with the reply confirming this has been issued. 05.01.2026 I am still awaiting a response regarding what is happening, no refund no goods totally appalling , all I have been sent is the terms and conditions see below ********************************** Common Return Reasons and Solutions 1. Order Arrived Late If your order arrives more than 21 days after purchase, you are eligible for a $10 refund as compensation. 2. Defective or Damaged Product If your item has a manufacturing defect or is damaged during delivery, we will send you a free replacement. Please contact us with photos within 5 days of delivery. 3. Changed Your Mind If you no longer want the item, you may return it within 100 days. The return shipping cost is your responsibility. 4. Wrong or Missing Item Received If you received the wrong item or part of your order is missing, we will either send a free replacement or cover the return shipping cost for the incorrect item. 5. Parcel Damaged on Arrival -If your package arrives damaged, we will send you a replacement free of charge. 6. Incorrect Shipping Information If the shipping address provided was incorrect, and the order is undeliverable, customers are responsible for any additional shipping fees. 7. Other Issues For any other concerns, please contact us directly and we’ll work with you to find a solution. **************************** No 1 - more than 21 days after ordering a £10 refund compensation - this has not happened, so obviously the terms and conditions are void Could somebody tell me how I get my money back ???
Response from ReformlyJan 2, 2026
Hi Lynn! Thank you for sharing this with us. We’re really sorry for the frustration caused by the delayed response, that’s not the experience we want for you. Over the holidays our inbox was much busier than usual, which led to some delays, and we truly appreciate your patience. We’ve asked for your order details so we can contact you directly and take care of this properly. As soon as we have them, we’ll personally review everything and make sure this is resolved for you as quickly as possible!