Tiffney B.
Alex did not contact me
Alex did not contact me, as promised. My new medication has not been approved. He read the request from the physician and needed approval, said he would contact me. Has not and according to the app my meds aren’t approved either. Will revisit this if things get cleared up. Ty
Response from RefillsJun 26, 2026
We're sorry to hear about your experience and understand how frustrating this must be. We apologize that the follow-up you were expecting didn't happen and that your medication approval is still pending. We take your feedback seriously and would appreciate the opportunity to review your case. Please email us at [email protected] with your full name and the email associated with your account so we can look into this and provide an update as quickly as possible.