RefillsReviews of refills.com

Not sure what happened with my last review of refills.com but pretty sure it was changed or tampered with as you can tell by how it looks like it’s the middle of the sentence but now I’m gonna try this again with my real opinion on refills … Refills was or is running a promotion on Groupon where you can buy one month for 131.00 as apposed to the 249 they normally charge for their month and a few months back i purchased a coupon and was able to use the code and only had to pay 20 buck shipping it was great and all went well and yes the coupon when purchasing says please allow one per customer now to me that means at time of purchase not forever lol they didn’t make that clear and several months later about two weeks ago i saw the promotion was still active so i purchased another coupon and this is where refills were starting to be scam artists …so first red flag was i went to refills to use the coupon and entered all my info in including my card but there was no slot to enter a promotion code and when i clicked continue they automatically charged me 249 so now i just paid 131 on top of the 249 so basically they got away with taking 380 for one month instead of 249 so ofc i was pissed and i called them and they fed some BS how that coupon is only a one time purchase and can’t be used again if purchased and i said well you people need to make that clear bc yes it says allow one per customer but that’s only at time of purchase and long story short they promised to refund the 249 and said it would take 3-5 business days and i saw it was pending in my bank so i called my bank asked why it wasn’t cleared they said bc the merchant aka refills cancelled the refund so i was pissed again and called them and it finally returned a few days later but the headache was far from over because i said you know what since i can’t use the coupon for me i will pass it to my friend she can use it for her order so that my 131 wouldn’t be wasted so she goes to refills and fills out her info and all this and in the promo section it says a promo code for new patient was applied and that the month cost went from 349 to 249 which is again bs bc clearly their one month costs 249 as is but when she went to enter the code from Groupon instead it wasn’t allowing her to change it it wasn’t even clicking so we called refills again and they started to feed some bs about how their new patient promo is the only active promo at the moment and that their one month typically costs 450.00 i said well then you guys shouldn’t have been running that Groupon in the first place so then refund me if i can’t use it and they fed some more bs about how they can’t refund me bc they never got paid from Groupon since i didn’t use the coupon which is bs bc i googled it and it said when any company runs a promotion on Groupon that Groupon pays them when something is purchased w in 7 days so they DID get paid and that was a lie so anyway they told me to contact Groupon and Groupon was telling me that the murchant made this promotion that once purchased it can only be refunded through them And i told them well they told me to contact you and long story short i didn’t even get the money back bc refills rule was it can’t be sent to the original payment only can be sent as Groupon bucks which who knows when I’ll use Groupon again for something so i just basically threw away 131.00 and needless to say im never using refills again they are a bunch of scam artists and i urge you all to steer clear of this company

I had a great experience with Marcus. He has been extremely helpful. He took the time to make sure everything was handled correctly and worked hard to get my order approved. I really appreciate how he kept me updated throughout the entire process and even gave me phone call to make sure everything was up to date. His communication and dedication made the experience much less stressful. I am very pleased with the excellent customer service Marcus provided. Thanks to all of his help, I should be receiving my order next week. I truly appreciate everything he has done and would highly recommend Refills based on the outstanding support I received from Marcus.

Marcus was very helpful. He was also polite and took care of everything I needed.

I’m thrilled with my experience with Refills. I lost a lot of weight on a compound semaglutide before it was discontinued last year. I’ve been struggling with maintaining for the last year and was so happy to finally find Refills. My medication arrived quickly and excellently packaged for the desert heat. The price is affordable compared to big Pharma’s and in these times, greatly appreciated. The customer service call answered my questions and made me feel welcomed.

Alex was very helpful in moving the request that was stuck.

They have been so quick to respond, walk me through anything I need, and have been so kind the entire time. The experience has been very quick and easy which I always prefer since it can be difficult to have time available. Haven't started treatment yet but I'm excited to start!

He was very patient with me even though I was a bit frazzled. Was so professional that I questioned if he was AI. He listened to me, stuck with me, and helped me resolve my problem. Shining example of what someone in his profession should be.

Representative was very understanding and professional! Thank you for your help with this matter. Val