RefillsWe started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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customer
Quick shipping and an easy experience! Quality product as well.
Response from RefillsJul 6, 2026
Thank you for your wonderful review! We're thrilled to hear that you had an easy shopping experience and that your order arrived quickly. It's especially great to know that you're happy with the quality of your product. We truly appreciate your support and look forward to serving you again in the future. Enjoy your purchase! 😊
Sophia
The phone call was informative and the person I spoke with was very nice. Great customer service.
Response from RefillsJul 6, 2026
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the phone call informative and that our representative provided friendly and helpful service. Delivering excellent customer support is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future. 😊
jen A.
Jordan was patient, thorough, and informative in every way possible. I was able to improve my understanding of procedures and expectations with her guidance.
Response from RefillsJul 5, 2026
Thank you for your wonderful feedback! We're delighted to hear that Jordan was patient, thorough, and informative throughout your experience. Helping our customers feel confident and well-informed is a top priority, and we're so pleased that her guidance helped improve your understanding of the process and what to expect. We'll be sure to share your kind words with Jordan. Thank you for choosing us, and we look forward to continuing to support you on your journey!
Kim
Have just started with refills. They have been wonderful, the follow up the emailing the calling all has been top-notch so far. I would recommend them to anyone starting their journey or continue with the journey.
Response from RefillsJul 5, 2026
Thank you for your wonderful review! We're thrilled to hear that your experience with our refill process has been so positive. Providing excellent follow-up, clear communication, and ongoing support is very important to us, so it's fantastic to know that our emails and calls have helped make your journey a smooth one. Your recommendation means a great deal to us, and we're grateful to be part of your journey. We're here to support you every step of the way!
Aubrey
They were helpful. They have provided my meds consistently. They matched a lower price!
Response from RefillsJul 5, 2026
Thank you for your fantastic review! We're delighted to hear that you've found our team helpful and that we've been able to provide your medication consistently. We're also pleased that we could match a lower price for you—making treatment accessible and affordable is always a priority. We truly appreciate your trust and look forward to continuing to support you every step of the way!
Amy
She explained when I should be receiving my shipment and which vial to use first. And if I ever needed help how easy it is to reach someone.
Response from RefillsJul 5, 2026
Thank you for your wonderful review! We're so pleased to hear that you had a positive experience and that everything was explained clearly, from your shipment timeline to which vial to start with. Providing clear guidance and ongoing support is very important to us, so it's great to know you felt confident and well-informed. If you ever have any questions in the future, our team is always here and happy to help. Thank you for trusting us on your journey!
Amy
Great customer service and support!
Response from RefillsJul 4, 2026
Thank you for your wonderful feedback. We are delighted to hear that you received great customer service and support. Providing an excellent experience for our customers is always our goal, and it's rewarding to know we met your expectations. We truly appreciate you taking the time to share your experience and thank you for choosing us. We look forward to serving you again in the future.
Kim S.
Hope was courteous. I felt she was concerned about my shipping issues .
Response from RefillsJul 4, 2026
Thank you for your kind feedback. We are delighted to hear that Hope was courteous and demonstrated genuine concern regarding your shipping issues. Providing attentive and customer-focused support is very important to us, and we're pleased that Hope was able to make a positive impression during your experience. We will be sure to share your comments with her. Thank you for taking the time to recognize her efforts.
