RefillsWe started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Dale
Just started, and so far I'm very impressed. Excellent service and incredibly nice.
Response from RefillsJul 19, 2026
Thank you for your kind words! We're delighted to hear you've had such a positive experience so far. We appreciate your support and look forward to continuing to provide you with excellent service throughout your journey.
anonymous
Medication: Great. Operations: A mess. The compounded tirzepatide itself works well, and the pricing is competitive for a 6-month subscription. That's where the positives end. First shipment: No dosing instructions were included. No titration schedule, no guidance. I accidentally started at the wrong dose because there was nothing telling me otherwise. For a medication that requires careful dose escalation, this is a serious oversight. Second shipment (months 4-6): This is where it fell apart. - I asked when the next shipment would be sent. No one could answer. Support said "ask your provider." Provider said "ask support." Medical team said "ask Refills." Three teams, zero answers. - I have a communication accommodation on file (text/portal only, no phone calls). It was ignored three separate times. I kept receiving requests to call the clinic. - When I finally got them to acknowledge the shipment, they said "we sent you a check-in form." It hadn't been sent. After I pointed this out, they sent it. - The form has no confirmation screen. Tapping an option submits immediately with no way to review. I accidentally selected the wrong answer and it submitted. For a medical form, this is unacceptable UI. - The follow-up visit requires OTP verification. The code does not arrive via phone or email. Multiple attempts, both methods, nothing. My order is now on hold because of their system error. - My ID has been "pending verification" since I first enrolled over two months ago. Still pending. - Support chat goes unanswered for hours. I sent detailed messages about multiple issues and received no response. - I received a system text at 2 AM. The pattern is clear: nothing happens unless the patient pushes. If I hadn't followed up repeatedly across every channel available (support chat, support email, provider portal, medical team, and text), my medication would still be sitting in limbo. The medication itself is why I'm not giving 1 star. But if you need reliable, responsive service, especially if you can't do phone calls, be prepared to advocate aggressively for yourself. The system is built around phone support. Text and portal support is an afterthought. Update: I notice the company actively responds to Trustpilot reviews. I’d appreciate it if the same responsiveness were applied to the support chat, where my messages remain unanswered. Update: I’ve now contacted support chat, support email, provider team, medical team etc. via email and text. Will update when there is progress.
Response from RefillsJul 19, 2026
Thank you for your detailed feedback. We're glad the medication has been effective for you, but we're sorry to hear about the difficulties you experienced with dosing guidance, refill coordination, communication preferences, verification issues, and support responsiveness. The experience you described does not meet the standard we aim to provide. We appreciate you bringing these concerns to our attention and understand your frustration, especially regarding unanswered support requests and delays affecting your treatment. Please contact [email protected] with your account details so we can review your case directly and work toward a resolution.
Twila P.
The process has been quick and seamless. I also feel like the pricing is upfront and there were no hidden subscription fees. After payment, I was contacted by Minnie with information regarding the app and medication schedule, Minnie was super polite and helpful.
Response from RefillsJul 17, 2026
Thank you for taking the time to share your experience with us. It's especially wonderful to know that Minnie provided you with clear information about the app and your medication schedule. Thank you for choosing us and for your valuable feedback. We truly appreciate your trust and look forward to supporting you on your health journey.
Bobbyjo M. G.
I give Refills 5 stars because they made a mistake and made it right. I am still a customer because they handled things so well. Thank you Refills
Response from RefillsJul 17, 2026
Thank you so much for your 5-star review and for sharing your experience with Refills. We sincerely appreciate your understanding and are glad we had the opportunity to make things right. While we always strive to provide the best possible service, we know that mistakes can occasionally happen. Your continued trust and loyalty mean a great deal to us. Thank you for remaining a valued customer and for recognizing our team's efforts.
Michael L T.
Zoe assisted me this evening, and she was awesome. She didn't talk too fast, nice and steady. She answered all of my questions and was very kind and personable. I enjoyed speaking with her.
Response from RefillsJul 17, 2026
Thank you for your wonderful feedback! We're thrilled to hear that Zoe provided such a positive experience. Taking the time to listen, answer questions clearly, and make customers feel comfortable is exactly the level of service we strive for. We'll be sure to pass along your kind words to Zoe. Thank you for taking the time to share your experience, and we look forward to assisting you again in the future!
Carla W.
Jordan Was very helpful in answering my questions and concerns
Response from RefillsJul 17, 2026
Thank you for your kind review! We're delighted to hear that Jordan was able to assist you and address your questions and concerns. Providing helpful, responsive support is very important to us, and we'll be sure to share your feedback with Jordan. Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future.
Jennifer
She listened. Figured out what needed to be done, and helped me fix my issue.
Response from RefillsJul 17, 2026
Thank you for your wonderful feedback! We're so pleased to hear that our team was able to listen to your concerns, identify the issue, and help you find a solution. Providing attentive and effective support is something we take great pride in, so your kind words mean a lot to us. Thank you for taking the time to share your experience. We truly appreciate your trust and support, and we're always here if you need any assistance in the future.
John L.
Ive had a good experience. Never had any shipping delays. They’re very good about answering and responding to my emails… I’ve been using them for about six months now, so far so good.
Response from RefillsJul 17, 2026
Thank you for taking the time to share your experience! We're delighted to hear that you've had a consistently positive experience with us over the past six months. Your trust and continued support mean a lot to us. Thank you for being a valued customer, and we look forward to providing you with the same level of service for many months to come!
