RefillsWe started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Tayler V.
Friendly and fast resolution. Very quick and easy to talk to an actual person who can help and not automated machine.
Response from RefillsSep 11, 2026
Thank you for your wonderful feedback! We’re delighted to hear that you received friendly and efficient support and that our team was able to connect you with a real person who could resolve your issue quickly. We truly appreciate you taking the time to share your experience!
Melissa I.
Original order was completed fine. However when it came time for the second shipment, there were ongoing problems. The shipment was finally approved but did not ship for more than 2 weeks. It was impossible to get an update. Lots of sympathy from customer service but no action to resolve. Very frustrating. Fulfillment is through a secondary pharmacy and there is NO visibility of what is going on there.
Response from RefillsSep 11, 2026
Thank you for sharing your experience. We’re sorry to hear about the delays with your second shipment and the lack of clear visibility and updates. We understand how frustrating it is to receive reassurance without seeing meaningful progress, especially when your medication is involved. Please email [email protected] with your account details and a reference to this review. A professional Support Specialist will review your case and contact you directly to assist with the shipment and provide clarity on the next steps. We sincerely apologise for the frustration caused and appreciate you bringing this to our attention.
LisaLisa
I am extremely dissatisfied with the handling of my prescription by Refills.com. PLEASE PAY ATTENTION TO THE 5 star reviews. Most are BOTS or paid FAKE REVIEWS!!! Only have 1 review. This company is paying to have fake reviews posted. Hey Refills…prove me wrong. You won’t be able to. Wake up! Most of your customers are NOT IDIOTS. My medication has been sitting at Perfect RX Pharmacy since September 1, 2026, and my medication is now overdue, with still no resolution or confirmed shipping date. I have repeatedly contacted Refills.com customer service and have continually received generic responses stating that my prescription is “being reviewed” and “will be shipped shortly.” I was specifically told that I should expect the medication within 24–48 hours before I contacted the pharmacy. This information was inaccurate and gave me a false expectation that my medication was about to be shipped. I contacted Perfect RX Pharmacy directly at 844-597-6278, and they told me that they do not know when my medication will be received/shipped. They also stated that they do not understand why Refills.com has not sent my prescription to another pharmacy that actually has the medication in stock. At this point, the prescription has been sitting at the pharmacy for 10 days, my medication is overdue, and Refills.com has failed to provide me with a specific timeframe or a meaningful solution. Repeatedly telling a customer that the medication is “being reviewed” and “will ship shortly” without actually resolving the issue is unacceptable, particularly when the medication is time-sensitive and the customer is already overdue for a dose. Refills.com also offered me a $50 credit, which I have not received, as well as a 30% goodwill credit, which I also have not received. I am requesting that Refills.com provide an immediate resolution, including either fulfillment and shipment of my medication without further delay or transfer of the prescription to a pharmacy that has the medication in stock. I also expect the credits that were offered to actually be issued. Most importantly, I want a clear and accurate explanation of why my prescription has remained at Perfect RX since September 1 and why it has not been transferred to another pharmacy capable of filling it.
Response from RefillsSep 11, 2026
Thank you for sharing your concerns. We’re truly sorry for the delays, the lack of clear communication, and the frustration this situation has caused, especially with your medication now overdue. We understand how important it is to receive accurate updates and a clear resolution. We would like the opportunity to have this reviewed directly and ensure your concerns regarding the prescription, pharmacy fulfilment, shipping timeframe, and credits offered are properly addressed. Please email [email protected] with your account details and a brief reference to this review. A professional Support Specialist will review your case and contact you directly to assist with the next steps. We sincerely apologise for the experience and appreciate you bringing this to our attention.
Kellid
If you had asked me about this company a year ago, I would have given it 5 stars. Unfortunately, it has now turned into a complete scam. They can't seem to get anything right, ignore customer correspondence, and pretend they have no idea of any previous correspondence. They decided to charge my card over $600 and send me something I never ordered. Now they are refusing to refund me the money they illegally charged my credit card for. Run far away from this company.
Response from RefillsSep 11, 2026
Thank you for sharing your concerns. We’re sorry to hear about your recent experience, particularly regarding the unexpected charge, order, and difficulties you’ve had communicating with our team. We understand how frustrating this must be, especially given your previous positive experience with Refills. We would appreciate the opportunity to review this matter and ensure your concerns regarding the charge, order, and refund are properly addressed. Please email [email protected] with your account details and a brief reference to this review. A professional Support Specialist will review your case and contact you directly to assist with the next steps. We sincerely apologise for the frustration caused and appreciate you bringing this matter to our attention.
Kevin
I wasn’t able to get a definitive answer from the support team about my next shipment, which was very frustrating.
Response from RefillsSep 11, 2026
Thank you for sharing your feedback. We’re sorry to hear that you were unable to get a clear answer regarding your next shipment. We understand how frustrating it can be when you’re simply looking for a definitive update. Please email [email protected] with your account details and a reference to this review. A professional Support Specialist will review your account and contact you directly to provide further assistance. We sincerely apologise for the frustration and appreciate you bringing this to our attention.
April G.
Noah Spencer was wonderful! He helped me in an efficient and friendly manner. I usually don't do surveys because it seems like every call to a customer support person asks for them, but when someone is exceptional like Noah, I don't mind telling about my experience.
Response from RefillsSep 11, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Noah was efficient, friendly, and went above and beyond to make your experience exceptional. We truly appreciate you taking the time to share your experience and recognize Noah’s outstanding support!
Nicole
I signed up over a holiday weekend and was contacted first things Tuesday morning with a welcome call that explained how the process works. I was then assigned a contact person to reach out to in case I had questions down the line. Now I’m just waiting for my meds to ship.
Response from RefillsSep 11, 2026
Thank you for sharing your experience! We’re pleased to hear that our team was able to connect with you promptly after the holiday weekend, explain the process clearly, and provide you with a dedicated point of contact for any questions. We appreciate your trust and hope your medication arrives soon!
Nicholas S.
Amelia Hart I believe is her name she is a very pleasant professional woman and very helpful she is an asset to the Refill brand ,She helped me with my order and tracking .It is great to actually talk with someone directly in these days of AI assistants. Nicholas S
Response from RefillsSep 11, 2026
Thank you for your wonderful feedback, Nicholas! We’re delighted to hear that Amelia was professional, pleasant, and helpful in assisting with your order and tracking. We truly appreciate you recognizing her dedication and the value of having personal support when you need it!
