Lauren
I would give this company zero stars if…
I would give this company zero stars if I could. I reached out to the provider to let them know that I was having a very strong rash reaction that took over my whole thigh and itched like crazy. My provider or customer service, two separate message boards, did not respond for over one week. When the provider finally responded, they just said pause the medication. I then asked if it could be an ingredient in the compounding medication and if they could send me a new script and I got no answer. Not one. And never received a response from customer service regarding my concerns. What a joke of a company.
Response from RefillsSep 14, 2026
Thank you for bringing this to our attention. We are truly sorry to hear about your experience, the delay in our response, and the concern caused by your reaction. Patient safety and timely support are extremely important to us, and it is clear we fell short of the standard you expected. We want to look into your account immediately and address your questions regarding your prescription. Please email us directly at [email protected] with your account details so we can investigate this right away and help you find a safe resolution.