Reebonz-USA/CanadaReviews of reebonz.com

Received an authentic Alexander Mcqueen satchel for a great price.

Fast shipping and great customer service!

The shipping is fast

I would recommend this company. I also loved the packaging my item came in. Presentation matters to me and theirs was superb. Thanks again.

It was a terribly unacceptable experience for me with this company. If it’s allowed, I’ll even not putting any star for the rating, it doesn’t worth even 1!! I have placed an order by end of Oct which was a Loewe Hammock Bag at a very special price. After order confirmed and money was debited to my credit card “Immediately”, the next day I had received a message from Reebonz mentioned the “rejection” to fulfill the committed transaction. When I placed the order it clearly mentioned there was one last item left thus I could make payment and the amount had been definitely debited to my credit card, there was no reason or excuse on not selling the product at listed price which was a commitment and contract on buying and selling! I messaged and emailed to Reebonz Customer Service (CS) however only received repeated machinical answers, I contacted Reebonz SG CS directly expressing my anger to ask for an attention by head office directly, but the most redicilous was, they passed back the case to HK CS and advised a supervisor would call me for further discussion. The time I was out town and requested calling again when I returned to HK, for sure, I hadn’t received such mentioned call when I’m HK afterwards until now in end of Dec (almost 2 months ago!)!!! Had messaged again the SG CS, there was even no feedback, no message, no follow up!! I was totally ignored!! I keep purchasing through Reebonz website because of trust, reputation and believe on so-called services. This case totally ruined my belief on this company also created an extremely negative image to Reebonz. In this issue I felt the listed price and transaction process is without control and boutique can freely not fulfilling or rejecting their obligation. On the other hand Reebonz doesn’t has a responsibility on protecting the right of their customers. If you bought items from this website without the needs on follow up, congrats! However if you hope there will be someone to assist you on difficulties or problems..... NEVER!

very good！deliver is good！

VERY GOOD SERVICE

Customer service is superb! It’s nice to have peace of mind when you know you will be accomodated coordingly.