Redwood OutdoorsReviews of redwoodoutdoors.com

Response from Redwood OutdoorsAug 4, 2025

Toni- We're thrilled to hear that your experience with our technical support team was such a positive one. It's always our goal to make sure issues are resolved quickly and with real, human support — so knowing you reached someone on the first try and had a smooth resolution means a lot to us. We're also glad the hinge replacement was handled promptly and that you're now enjoying your sauna to the fullest. Delays happen, especially with construction, so we appreciate your patience — and we’re happy we could help get everything back on track. hank you again for choosing us and for sharing your experience. We're here for anything you need going forward!

Response from Redwood OutdoorsAug 4, 2025

Glenn, thank you for taking the time to share your experience — we’re truly sorry for the frustration caused by the unexpected delivery of your sauna. We understand how disruptive and stressful it must have been to receive such a large shipment without adequate notice. While delivery logistics are managed by a third-party freight partner, we recognize that ultimately, it’s our responsibility to ensure you feel prepared and informed throughout the process. In this case, that didn’t happen — and for that, we sincerely apologize. We’re especially sorry to hear that our support follow-up did not meet your expectations. That’s not the level of care we aim to provide, and we’re taking this seriously to prevent similar issues in the future. Although this experience understandably impacted your confidence in us, we’d still appreciate the chance to reconnect and make things right. If you're open to it, we’d like to reach out and offer additional support as you move forward with your sauna.

Response from Redwood OutdoorsAug 4, 2025

Ann- We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our customer service team. Providing top-notch support is something we take great pride in, and it means the world to us that it made a positive impact on your experience. If there's anything more we can do for you, we’re always here to help!

Response from Redwood OutdoorsAug 1, 2025

Thank you so much for your kind words! We’re absolutely delighted to hear that you had a great customer experience and that you’re loving your extra wide 6-person barrel sauna! 🙌 It means the world to us to know that you couldn’t be happier — that’s exactly the kind of experience we strive to provide. We’ll be sure to share your praise with the whole team here at Redwood Outdoors! Enjoy every relaxing, rejuvenating session in your new sauna — and don’t hesitate to reach out if we can help with anything else down the line.

Response from Redwood OutdoorsJul 31, 2025

Thank you for reaching out and sharing your experience—we're very sorry for the frustration this has caused. We truly appreciate your interest in purchasing a new chiller and understand how important timely communication is. Please rest assured that your concerns have been noted, and the Manager of Customer Support will be in touch with you directly to assist. You can expect a call or email shortly. Thank you for your patience, and we look forward to getting this resolved for you.

Response from Redwood OutdoorsJul 30, 2025

Hello Mike- Thank you for the wonderful feedback — we’re so glad to hear you’re loving your sauna! It’s great to know everything arrived on time and in perfect condition, and even better to hear that it’s become a regular part of your week. The quick heat-up time and that incredible aroma are some of our favorite things too — there’s nothing quite like it! We’re thrilled it’s bringing you comfort and enjoyment. If you ever have questions or need anything in the future, we’re just a message away.

Response from Redwood OutdoorsAug 1, 2025

Hi Cooper- Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that your order arrived on time and in perfect condition — just the way it should be. It’s awesome that you’re getting so much use out of it multiple times a week! The quick heat-up time and that amazing scent really do make the experience something special. We love knowing it's bringing you joy and relaxation. If you ever need anything, feel free to reach out. We are here if you need us. Warm regards,

Response from Redwood OutdoorsJul 30, 2025

Don- We’re truly sorry for the initial hiccups with your order — one on our part and one on the trucking company’s — and we appreciate your patience as we worked to resolve them. While we always strive for a seamless experience, we're grateful for the opportunity to make things right and get you the replacement heater you needed to finish your setup. We’re thrilled to hear that the rest of the process went smoothly — from assembly to your very first heat — and most importantly, that you’re happy with your sauna. Your satisfaction means everything to us, and we're so glad you’re now enjoying the full Redwood experience. Thank you again for your trust and understanding. If you ever need anything down the road, we're here for you.