Redwood OutdoorsReviews of redwoodoutdoors.com

Response from Redwood OutdoorsJul 30, 2025

Garret- Thank you for taking the time to share your experience — even though it's difficult to read, we truly value your honesty and deeply regret the frustration and disappointment you’ve faced. We want to acknowledge that your concerns are valid, and we are truly sorry for the breakdowns in communication, missed expectations, and the overall negative impact this has had on your experience with us. That is not the level of service we strive to provide, and it’s clear we let you down. We want to assure you that our Customer Support Manager has personally reached out and is actively working with a dedicated member of our support team to address your situation. We absolutely understand the urgency of getting everything hooked up and working — that’s your priority, and it’s ours too. That said, we also want to be transparent: as mentioned in prior communications, we are currently experiencing staffing challenges that have unfortunately impacted our response times. This is not an excuse, but an explanation we owe you — and one we are actively working to improve. We fully recognize that the delays in follow-up and lack of clear answers have only added to your frustration, and for that, we are sincerely sorry. Please know that your case is receiving the attention it deserves now, and our goal is not just to make things right, but to restore your confidence in choosing Redwood. We appreciate your patience as we work through this with you, and we hope to turn this experience around.

Response from Redwood OutdoorsJul 30, 2025

Hello Hans, Thank you so much for sharing this incredible review — it truly means the world to us! From your first phone call to your visit to our Seattle showroom, we're thrilled to hear that every part of your journey felt helpful, honest, and personal. Our team takes great pride in listening to our customers and guiding them toward the right fit, so knowing that you felt heard and supported — and ultimately walked away with the perfect model — is the best outcome we could hope for. It’s wonderful to hear how smooth the pickup experience was and even more exciting to know your sauna is now built and impressing you with its quality. We can't wait for you to get that heater wired up and enjoy the full experience — you’ve got something truly special waiting for you. Thank you again for trusting us and for taking the time to share your story. We’re so glad to have you as part of the Redwood Outdoors community!

Response from Redwood OutdoorsJul 24, 2025

Hi Matt, thank you for the great review! We’re so glad to hear the replacement hinges worked well for you. If you ever need anything else, we’re here to help!

Response from Redwood OutdoorsJul 24, 2025

Hi Captain Apollo, thank you for the awesome review! We're thrilled to hear that our communication and updates made a positive impact. We're always here to keep you in the loop and provide top-notch service! If you need anything else, just give us a shout.

Response from Redwood OutdoorsJul 22, 2025

Hi Allison, we take customer concerns seriously and always strive to provide respectful, accurate support. Our team made multiple good-faith efforts to explain that Washington State sales tax applies to all orders delivered within the state, including those released to freight forwarders for out-of-state delivery. This is a matter of state law—not a company policy. More importantly, your repeated use of aggressive language, personal insults, and threats toward our staff crossed a line we cannot tolerate. Our team members are real people doing demanding work to support themselves and their families, and they deserve to be treated with dignity and respect. On that point, we stand firmly with the hardworking individuals who show up each day and uphold Redwood Outdoors’ industry-leading standards for customer care.

Response from Redwood OutdoorsJul 11, 2025

Hi Brian, thank you for the fantastic review! We’re so happy to hear that our team was able to support you with the heater issue. It’s great to know we could provide the help you needed. If anything else comes up, don’t hesitate to reach out—we’re always here to help!

Response from Redwood OutdoorsJul 7, 2025

Hi Kate, thank you for the wonderful review! We’re thrilled to hear that you’re enjoying your cold plunge and that our customer service made a positive impression. If you need anything else, we’re always here to help!

Response from Redwood OutdoorsJul 7, 2025

Hi Dave, Thank you for the fantastic review! We’re so glad to hear that your Harvia Spirit is up and running smoothly with the help of our support team. We strive to offer quick and effective solutions, so it’s great to know we hit the mark. Enjoy your new sauna, and if you need anything else, don’t hesitate to reach out!