Redwood OutdoorsReviews of redwoodoutdoors.com

Ordered my sauna in May. Waited 9 weeks for it to arrive but that was known at purchase and I was very excited regardless. Some of the pieces for the roof were miss-cut and unusable. Contacted customer service, which I was met with argumentative questions even after providing photos of the pieces in question. After finally getting customer service to agree on the parts needed, waited 3 weeks to receive the pieces. Only two of the 4 pieces needed were sent and they arrived cracked. After being asked to use the cracked pieces I was finally able to convince the representative that it was unacceptable to ask a customer to accept broken pieces for a brand new build on such an expensive product. After waiting another 3 weeks, one of the 4 pieces was replaced and it arrived cracked and broken even worse than the first two. I sent pictures that were taken immediately after opening the box and I was accused of breaking the piece trying to install it. I wouldn’t have been able to install it even if I wanted to because I’m still missing 3 more pieces needed to finish the build. These pieces are for the roof install, and if it wasn’t for the sauna being 90% built I would have returned it for a full refund already. Still at such a loss going on 6 months now since purchasing the sauna and still am not able to use it. I was sent $400 back and it cost me nearly $10,000. Total joke. UPDATE after Redwoods response: Your customer resolutions manager WAS the one suggesting I use the broken pieces instead of receiving replacement parts AND accused me of breaking the replacement piece myself. Your company is not backing the stance you are taking in this reply. Unbelievable at this point.

Sauna was ordered on-line, then shipped to a national transportation company warehouse located in Missoula, MT. The sauna then sat at the warehouse in Missoula for a month. Twice I was asked if I could drive down to Missoula to pick up the Sauna. That is 3 1/2 hour drive one way, logistics of getting a trailer, loading and unloading the 1200lb crate. Unacceptable. Total refund was received approximately two weeks later as was the companies policy.

Redwood selects the shipping method, per their shipping policy. Customer is only given ability to select “standard delivery” and no discretion whatsoever is afforded to customer. Redwood selected curbside only delivery for delivery of 1000+ lb package in the middle of a city.

Circuit breaker faulty on sauna control panel and light will not work with controller. Redwood outdoors won’t do anything, harvia heater won’t do anything. There answer was the light they sent us (100w) is to high of a wattage for me to go buy a different one. Harvia heater manual states use light no more than 100w. I have tried for 4 weeks to have a new circuit breaker sent and all they do is ignore my voicemails. Do not buy from redwood outdoors. Do not stand by there warranty and send you faulty equipment.

product is ok. clarity on shipping and delivery severely lacking and inconsistent. world not recommend buying from this company, find a local provider who can set and deliver on expectations. cost of these products warrants a much higher level of service and experience.

I ordered the sauna wax once. Damaged while shipping, not delivered. Second attempt. Damaged while shipping again, not delivered. Third attempt. Damaged while shipping. AGAIN. Product not delivered. No real help or explanation from customer service. 🤷🏽‍♂️

I left a review on the Redwood Outdoors website. The front door of the sauna was damaged in shipping along with the bench. I was told I have to wait two months or more for a replacement door. That's terrible customer service. I understand managing inventory levels, but having zero extra doors to send when your shipping damages the product is a managerial mistake and extremely poor customers service. I will not be recommending Redwood Outdoors to anyone I know. Customer service only reached out through a generic email to apologize for the 2+ month extra wait time. Please note that this was after waiting two months to receive the sauna after originally ordering it.

Since day one I have problems with Alaskan cold plunge. First of all I was asked to fix it by my self, after I pushed multiple time I was offered a small compensation for hiring technician, which didn't cover the cost of technician. Currently cold plunge is non-functional and I am again required to fix it by myself or pay out of pocket most of the part of the bill.