Megan McKibbin W.
Products are gorgeous but very hard to get off truck and assemble
The Redwood product itself is beautiful! But please note that it is really difficult to get it delivered to you and then set up. Both our cold plunge and our millions of pieces of the sauna came on a truck with a very kind driver who had no way to get either of them off of his truck. We ended up having to pay for help to get each of them off the truck. The cold plunge comes mostly set up, but still required some work. In order to get the sauna put together and set up, it took our guy 2.5 days working on it for more than a full working day. I don't feel this was adequately communicated to us, but otherwise they were nice to work with and the products are truly beautiful and thus far working well.
Response from Redwood OutdoorsAug 26, 2025
Hi Megan, Thank you so much for taking the time to share your feedback. We're truly glad to hear that you find the Redwood products beautiful and that they’re working well for you so far. We’re very sorry to learn about the challenges you faced during delivery and setup. Your experience with the truck driver and the effort required to unload and assemble both the cold plunge and sauna is not the level of ease we aim to provide. We understand how frustrating it must have been to arrange additional help and spend significant time on setup without clear guidance upfront. Your comments are incredibly valuable, and we’re actively working to improve our communication around delivery logistics and assembly expectations. We want every customer to feel fully informed and supported throughout their Redwood Outdoors experience. If there’s anything more we can do to assist or make things right, please don’t hesitate to reach out. We appreciate your kind words about our team and products, and we’re committed to making your experience even better moving forward.