Redwood OutdoorsReviews of redwoodoutdoors.com

The ease of purchasing the sauna. It did not take long. I appreciated the customer service from Serah T. Our sauna was back ordered and she helped keep me updated. It is a great sauna.

Overall good and we aee enjoying sauna. Roofi g instruction are weak for a person. Who never roofed anything. Integrating wiring options with roofing, lighting placement would be helpful. Recommend complete roofing fully before having electrician does wiring.

Overall a great quality sauna. The delivery/ shipping took longer than anticipated no big deal. One thing is i wish the door swing was able to change sides i know it needs to swing out still.

I love my new sauna and the people at the Stone Way location in Seattle were knowledgeable and helpful. I would like to say, though that the information about when the sauna would arrive could have been more clear. I called several times to ask about delivery times and the answers were vague. I was told that “it was on a ship,” then “in a warehouse.” I think that information should be more specific. On the other hand, the gentleman that delivered the kit was just delightful. I was surprised that he had to unload it alone— that is a decision made by your company (?) if so YIkES. I do love my sauna. It has helped to improve my back pain immensely, so yay on that!

Love my new Sauna! Delivery was fast, quality is great, communication is consistent with fast response times. A couple parts broke sooner than they should have but I received a replacement quickly.

Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me guessing when I could expect (and schedule my electrician) the sauna to ship and arrive. It also took more than "a few hours" to build, but was packed extremely well and instructions were good.

Our Alaskan cold plunge leaked what appeared to be refrigerant lubricant into our tub. The tier 1 support tech was extremely unhelpful, wouldn’t escalate, then stopped answering calls. We spent the summer attempting to resolve the issue with them, eventually escalating to higher levels of support. Eventually, even though our unit was out of warranty and no longer produced, they sent us a replacement that they were able to scrounge out of a warehouse. Even though it was a frustrating experience, they do care about their customers happiness, and came through for us at the end

Overall, I think Redwood Outdoors offers a solid sauna, but prospective buyers should know about my experience. I purchased the 4-Person Cabin Sauna with the Harvia Virta 8kW heater because I wanted a setup capable of reaching very high temperatures. Before purchasing, I was told this combination should heat the cabin in roughly 30–60 minutes. In reality, mine consistently takes 60–120 minutes, even though the heater is arguably oversized for this cabin. Customer support started off very well. I spoke with three different representatives, all of whom agreed that my heat-up time didn't seem normal. They initially suspected either a heater issue or another problem with the installation, and for over a month Redwood acted as the middleman between me and Harvia while we troubleshot the system. Eventually, I contacted Harvia directly. That made the process much more efficient. Redwood typically responded every 24–48 hours, while Harvia was available by phone and we could troubleshoot in real time. If you're having heater-specific issues, I'd recommend contacting Harvia directly rather than going through Redwood. During the troubleshooting process, I verified that the electrical supply was correct, confirmed with Harvia that the heater was operating as designed, and tested the sauna under a variety of conditions. After eliminating the heater as the source of the problem, it became clear that the issue was likely with the cabin itself rather than the heater. Once Harvia confirmed the heater was operating properly, Redwood's position changed. I was told that my expectation of heating the cabin in under an hour was unrealistic, despite that expectation being based on what I had been told before purchasing. Communication also became increasingly slow and eventually stopped altogether. Since then, I've had a local sauna installer evaluate the cabin. They identified several construction issues that they believe are allowing excessive heat loss. Based on their assessment, they are confident they can correct the problems and significantly improve performance. We haven't completed that work yet because we're preparing for a home renovation and will be relocating the sauna anyway. I expect the sauna will ultimately perform the way it was described when I purchased it, but it will likely require around $1,500 in additional work beyond what I anticipated. In the meantime, we're also paying more in electricity because the sauna has to run nearly twice as long to reach the temperatures we were expecting. I believe my situation is probably the exception rather than the rule. I also recognize that I'm likely looking for performance that's closer to a custom-built sauna without spending $30,000 or more. After researching many competing sauna kits before and after my purchase, I still believe Redwood Outdoors offers one of the stronger options in this price range. While I do recommend Redwood Outdoors, I also think it's helpful for prospective buyers to understand both the strengths of the product and the possibility that, if you happen to run into an issue like mine, you may need to be persistent in getting it resolved. At the end of the day, this is a kit sauna rather than a fully custom installation, and my experience was that some troubleshooting and fine-tuning ultimately fell on me as the owner. Going into the purchase with that expectation will likely make for a better overall experience.