Redwood OutdoorsReviews of redwoodoutdoors.com

We made a family event of assembling our sauna. Taken in stages, we had fun laying out the parts, figuring out how things fit together properly and making sure we understood the intended outcome each step of the way. We took our time over the weekend and were in no rush. If we had to disassemble something we had already done, like putting the benches in before we installed the floor, we took a break and went back to it, understanding how we could make the parts fit better together. When you are this close to finishing, you have to remember to breathe and read the directions again. A word of advice: don't over-torque the screws, just in case you have to take them out again.

Overpriced and unhappy with the quality of the product

love the sauna and heater but the magnetic door is a problem staying open and you have mailed me a new one and it still has trouble staying closed.

What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 kWh Harvia Spirit for the quick heat up and WiFi convenience. Customer service from various RO staff has been very helpful.

We finally set up our sauna! First, a note on why I didn't rate this the full 5 stars: We purchased this unit in November and did not receive it until March. We had our hopes set on using it through our New England winter, so that was disappointing. Setting proper expectations on the timeline would have been appreciated. But we've had a cold spring, so this is still great timing. My husband set this up mostly by himself with a little assistance. It's like a grown-up lego kit! We had our first session yesterday and it was PERFECT! We got the higher-end wifi-enabled heating unit which I definitely recommend. If you're considering a "cheaper" option, think twice. The fact that we can operate this remotely from indoors is wonderful and I wanted to be sure it had enough power to really get hot in the winter. We've purchased some fun accessories, which add a lot of charm to the unit. Overall, we feel we're living our best lives now! Thank you, Redwood Outdoors!

I like the sauna but the customer service was not good, I had to call several times to find out the status because it was delayed. Not once was I called about the delay. To be honest I was in the process of looking for another sauna when I got a call from the company delivering it.

I purchased a 6-person sauna from Redwood Outdoor Sauna and while the sauna itself is a quality product, the experience getting there was one of the most frustrating customer service journeys I've had. Before purchasing, I made it very clear that timing was critical I needed the kit delivered within a specific window between my travels. I was assured, repeatedly and confidently, that this would not be a problem. That assurance is what got them my business and my money. The moment that payment cleared, everything changed. Communication slowed to a crawl. What was initially a responsive and friendly exchange became increasingly difficult as time went on. Follow-up emails and calls were met with delays, vague responses, and a string of excuses. Week after week I was told my delivery would be on time, only to be handed another excuse when that deadline passed. Most frustrating of all, they eventually informed me that they make no guarantee of delivery — something that was conveniently never mentioned before the sale was finalized. For a product at this price point, that is simply unacceptable. When I raised my concerns about the delays and broken promises, I was essentially told to let it all go once the sauna arrived as if a finished installation would erase weeks of stress, broken commitments, and poor communication. It doesn't. I want to be fair: the sauna is well-made and I do enjoy it. But a great product does not excuse a company that becomes unreachable after payment, makes promises they don't intend to keep, and then dismisses legitimate grievances with a "you got your sauna, didn't you?" attitude. Qualilty, I would say you can get better else in terms of the finish. If you're considering purchasing from Redwood Outdoor Sauna, go in with eyes wide open get everything in writing, do not rely on verbal assurances about delivery timelines, and be prepared to fight for communication once your payment is processed. Personally go somewhere else, less headache... than deal with this command

Customer service needs improvement. I have one question during the assembly of the Cove regarding the direction of the slope of the roof. I was wondering how to have the roof to slope down away from the house while still have the window facing the pool and not the wall. The rep says he will check with his design team. It’s been over a week with 2 follow-up emails and still no feedback. I’m putting the assembly on hold waiting for his feedback and send my contractor home. This is not acceptable! Please help.