Brenda M.
I hope sauna is better than the service
We ordered the sauna and starter kit and knew it was on backorder, but no one reached out to us to keep in contact on how long this would be. We got minimal help from the staff and the tracking numbers were wrong. We had to do a lot of the tracking ourselves. Additionally, when our starter kit did not get delivered, the staff said they would send another one. They never did and I had to contact them again before anyone sent a replacement. I hope the sauna is better than the service.
Response from Redwood OutdoorsMay 18, 2026
Thank you for your patience and for taking the time to share your experience. We’re sorry the communication and overall process did not meet the level of service we are known for. Feedback like yours is incredibly valuable as we continue working to improve communication, order visibility, and the overall customer experience. We truly appreciate the opportunity to learn and grow from experiences like this. Most importantly, we hope you absolutely love your sauna once everything is fully set up and running!