Redwood Outdoors Reviews | Read Customer Reviews of redwoodoutdoors.com

Redwood OutdoorsReviews of redwoodoutdoors.com

4.3368 reviews
Wellness & Spa
20730 72nd Ave S, Kent, Washington

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Redwood Outdoors

About Redwood Outdoors

At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city.We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door.But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond.Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us.So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.

Redwood Outdoors (redwoodoutdoors.com) has 368 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: redwoodoutdoors.com
Website: redwoodoutdoors.com
Category: Wellness & Spa
Location: Kent, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Redwood Outdoors reviews

368 approved reviews, newest moderated first

Doug B.
Jun 3, 2026
Pickup availability took a long time
Pickup availability took a long time. Frustrated with the instructions and confusing problems that developed during trouble ticket 1232512, review that and see how much time I spent trying to work through the problems. The heater is missing screws and that is an ongoing process to try and get the manufacturer to send them out to me. A fair amount of work locating an outdoor electrical box for the electrician. Feel free to call if you’d like additional information. Hopefully next week I’ll finally have it up and running. So, yes, I’m frustrated.
Response from Redwood OutdoorsJun 3, 2026
Thank you for your feedback. We’re sorry to hear the installation process has been frustrating and has taken longer than expected. Our goal is to help get your sauna up and running as quickly as possible, and we appreciate your patience as we work through the remaining items. Additionally, our Manager of Customer Resolutions will be reaching out directly to discuss your experience and see how we can help. Thank you again for your patience and the opportunity to make things right.
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Mark B.
Jun 3, 2026
Jared and the team provide great…
Jared and the team provide great customer service. I am totally satisfied with my purchase and would recommend to anyone. Thank You!
Response from Redwood OutdoorsJun 3, 2026
Thank you so much for the kind words and recommendation! We’re thrilled to hear you’re completely satisfied with your purchase and that Jared and the team were able to provide a great experience along the way. We truly appreciate your support and are grateful you chose Redwood Outdoors. Enjoy your sauna, and thank you again for taking the time to share your experience!
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William N.
May 29, 2026
It met my expectations
It met my expectations! I have been looking at sauna's for many years. Including this company for approximately 2 years just on its own. Every facet from communication, sales, and delivery was amazing. Being a plumber,light electrical contractor made the install a breeze. I knew from the start,in order for this to work in my area,I needed to reverse the door wall. It worked out perfectly.
Response from Redwood OutdoorsJun 2, 2026
We’re thrilled to hear that the communication, sales, and delivery experience all went smoothly and that your installation came together exactly as planned. It’s especially great to hear that reversing the door wall worked out perfectly for your space. Thank you again for your support, and we hope you enjoy your sauna for many years to come!
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Brock H.
May 27, 2026
Happy customer
I received my order in the timeframe Redwood told I would. I had one issue with the handle, but Chase at Redwood promptly dealt with the situation. I am very pleased with my purchase.
Response from Redwood OutdoorsMay 27, 2026
Thank you so much for the kind words! We’re thrilled to hear your order arrived within the expected timeframe and that Chase was able to quickly help resolve the handle issue for you. We truly appreciate your support and are so glad to hear you’re pleased with your purchase. Wishing you many relaxing sessions ahead!
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Deanna D.
May 21, 2026
Great Customer Service
Appreciate the help in navigating the delivery to my customer. Thanks!
Response from Redwood OutdoorsMay 21, 2026
Thank you for the kind words! We’re glad our team was able to help navigate the delivery process and support you along the way. We truly appreciate your support and look forward to assisting however we can in the future.
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Matt S.
May 19, 2026
high quality sauna
high quality materials. came in a wonderful crate to protect everything. very minor imperfections to wood. only complaint is the screws are terrible made in China quality and many of the heads broke off. had to redrill holes and use deck screws that I had on hand. also the instructions could mention one thing better.....you end up with two pieces of spare siding that they ship in case there is damage. it would be good to mention that prior to putting the sauna together as I was saving those particular pieces for the top as they were beautiful and perfect and ended up not being able to use them. other than that great experience.
Response from Redwood OutdoorsMay 19, 2026
Thank you for such thoughtful and detailed feedback! We’re glad to hear the quality of the materials, protective packaging, and overall experience met your expectations. We also truly appreciate the constructive feedback regarding the hardware and assembly instructions. Notes like yours are incredibly valuable as we continue refining both our installation experience and product documentation for future customers. The point regarding the spare siding pieces is especially helpful and something our team can certainly take into consideration. Thank you again for your support, and we hope you enjoy your sauna for many years to come!
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Nick W.
May 19, 2026
Redwood has been great
Redwood has been great! Timely responses and great customer service.
Response from Redwood OutdoorsMay 19, 2026
Thank you so much for the kind words! We’re thrilled to hear you’ve had a great experience with our team and that the communication and support have been helpful throughout the process. We truly appreciate your support and hope you continue enjoying your Redwood Outdoors experience!
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LA
May 19, 2026
Order took 3 months longer than…
Order took 3 months longer than original commitment. Several missed dates and poor communication, confusion about the status of the order.
Response from Redwood OutdoorsMay 19, 2026
Thank you for taking the time to share your feedback. We understand the delays and shifting timelines surrounding your order created frustration throughout the process, and we appreciate your patience while working through those challenges with our team. We’re continually working to improve communication and order visibility to create a smoother experience for our customers from purchase through delivery. While we regret that portions of the process left you disappointed, we’re glad to hear you ultimately decided to move forward with and enjoy your sauna. Thank you again for your support and feedback.
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