Red Wing ShoeReviews of redwingshoes.com

I purchased RedWing boots two years ago. The first pair had a problem with the tongue, on the right boot. It had been stitched in at an angle. So I waited a couple of weeks for a replacement pair. When they finally came in a couple of months later, there was a loud scrunching sound from one of the boots, when I walked. So, I waited for replacement again. Let's skip ahead to the fourth pair of boots. The right boot has a crooked tounge, and both boots squeek when I walk. I gave up...I'm wearing them, but I'm not happy.

I bough the classic chelsea amber harness about 3 weeks ago. The elastic on each boot started to fall apart after less than 2 weeks. The top of the elastic seems to have broken and lost some if the elasticity. This happened on each boot. I bought Red Wings because of the reputation for quality and so I'm really disapointed. I like the look and overall fit. I also emailed Red Wing about 2 weeks ago and no answer. I would be hard to recommend these in these conditions.

I thought they were good until they decided to go against their lifetime warranty on their premiere socks. So much for a "lifetime warranty" claimed on the package. Now they will only give u a (not the same) replacement pair, and then that's it. They stopped making the lifetime warranty socks, just because they don't want to warranty them any longer. They should refund everyone's money they paid for these at time of replacement. Maybe then they won't back out of lifetime warrantys!

I would like to thank the guy Rus, at the Spartanburg red wings office for his excellent customer service skills and being a big help to me, thank you so much for your service

Over 3 years ago I bought my first three pairs of Red Wings Merino wool socks. They have started to wear through on the heel. I just reached out to Red Wings customer service because I wasn't sure how the warranty exchange on their socks went. I just wanted to make sure that it was legitimate and if I take all three of these pairs of socks down to the store that they're going to give me new ones and I don't have to pay anything. It was actually easier than that. My information all popped up including my purchase history when I called Red Wings, and she said they will ship out today three new pairs. I asked her what I do with the old ones and she said to just do whatever I want with em! There's no way I will ever buy any other socks besides Red Wings! I'm just happy that I got some good customer service for once and there are still good companies out there.

Bought a new pair of Moc Toes. As with all new hard wearing leather they need breaking in. Just be prepared to have patience and rugby training to put them on. If you’re in a hurry to get out of the house these are not for you.

I wish I could leave less stars. This is my first time buying from red wing and will absolutely be my last. I purchased a $350 pair of boots for my husband for Christmas. Red wing mailed them via UPS. The Delivery driver thought it was a great idea to throw my package over the gate that says “beware of dog” even though there are safer spots and very evident delivery spots outside of the gate. Chalk it up to a dumb mistake because they were rushing. Well that dog immediately got and destroyed the package. Upon talking to UPS they stated the sender of the package is responsible for that. So they will have to be the one to contact them to open a claim. Being a small business owner this would absolutely fall on me to replace because the company I chose to deliver dropped the ball. However I work by a code of ethics and have moral. Red Wing refused to do anything until they heard back from UPS claims. Which should have nothing to do with me. It’s been 2 weeks and 2 days and they have yet to respond to my recent follow up. Thank you Red Wing for ruining Christmas. Edit: January 14th and I’ve still not heard back from them.

If I could leave less than 1 star I would. My husband’s boots fell apart after 6 months of use. He contacted the company and they offered him $50 towards a new pair 😂 versus actually standing behind their product. Do better, Red Wing.