Red Wing ShoeReviews of redwingshoes.com

Purchased a pair of Red Wing work boots and after minimal wear the sole on one boot just started to deteriorate. Contact customer service and after a few discussions, they agreed to do a full sole replacement for both boots. I could not ask for a better experience! Chris B.

I wish I had read these reviews before wasting my money on RedWing. All these reviews reflect my exact experience. Poor customer service from the store and also corporate, also poor quality at to high of a price. I will not be back.

Thankfully Red Wing gave us a full refund on the purchase. I'm still not happy as I was hoping for a really high quality long-lasting pair of boots for my son. But at least they give us a full refund so I'm grateful for that. On 4/7/26, we purchased the Red Wing Electrum Style #5266. We purchased these boots with high hopes they would last a long time but only lasted 1.5 months before the interior heel material wore down to the plastic support struts rubbing on my heel and creating bleeding. I neglected to review the other ratings prior to the purchase, my error. I only had knowledge of the Red Wing brand being highly rated, and it is my fault for not researching before making this $193 purchase. I am working with Red Wing to see what can be done to either repair or refund this purchase. I am very sad they did not work out. I had a pair of steel toed red wings 20 yrs ago and they were fabulous.

Very poor customer service, I went to purchase a couple pair of boots on Palm Bay rd just off hwy i95. Michael came out took a look at me and said I don’t play games I said you need to chill out he said I need to finish my lunch and walked to the back. He sent his associate Hannah she didn’t apologize for Michael, just proceeded to take my boot sizes I’m giving a low rating because it felt like I didn’t belong there a very cold experience

Poor product and even poorer customer service experience. For the first time in 21 years I needed to reach out to customer service for boots with the soles starting to separate in less than 12 months. Went to a store and talked to several “sales” people. I did my research on the warranty beforehand which is super vague about what is and is not covered. Basically at their discretion. The sales people were no help cause they could not give clarification as to what the warranty actually means just reference back to the website. Then I reached out to customer support and after feeling brushed off and unimportant. Felt even more unimportant after supplying all the requested images of the boots falling apart. Was told it’s normal wear and tear. Was then offered a $50 coupon towards another pair. Very mediocre effort and customer support.

I purchased Irish setters several years ago and stored them without much use. In new condition the poly... sponge layer in the sole deteriorated and crumbled separating the rubber sole from the bottom of the boot. This breakdown was evident on both pairs. I was told that they should not be stored but worn. I still believed this should not happen from sitting in a box. The sad part is that the rest of the shoe is good quality leather and stitch and quite strong but made useless because of this soft spongy layer which breaks down before overall boot wear. Customer service did finally agree to repair both sets at a minimal fee using a solid sole which should now wear evenly with the overall shoe / boot life. thank you RW customer care.

Bought boots that were made for to long date in boots 6 or 7 years old wore very little soles came off In my opinion never buy a red wing super sole if has been made over a year

My redwing boots are awful!!! I don't even want to go to work because of these boots but it the only pair I have at the moment. I work as a technician installing internet and my feet are swollen on the regular. I walk with a limp now and I need to go to the doctors about my sore feet. It feels like rocks on my feet with basically zero comfort. I don't understand why my company buys these redwing garbage boots but I had to tell my story. Redwing boot are not good work boots and they're expensive. My boots cost $200. Glad it was a company vachor but still. I hate these boots and my feet may be damaged permanently.