Red Wing ShoeReviews of redwingshoes.com

Well-made boots, but terrible customer service. No free returns, so the boots cost me £25 to post which likely isn't even triple of what it cost Red Wing, and I am still awaiting my refund after 10 days of several phone calls. Abysmal.

In October I was vouchered a pair of Red Wing boots by the company I work for. 4 months later the steel toe has broken through the seam in the shoe and cut a ravine in my big toe which eventually had to be amputated. Be very careful when buying these very poorly designed shoes. Unless you want to lose a toe.

I bought a pair of steel toes and insoles. I decided when I got home that I didn't want them because they were uncomfortable and hurt my feet badly. Tried to return them or exchange them and the woman at the counter was so rude to me. She refused to do anything about it. The shoes are poor quality and overpriced.

I wish I had read these reviews before wasting my money on RedWing. All these reviews reflect my exact experience. Poor customer service from the store and also corporate, also poor quality at to high of a price. I will not be back.

Thankfully Red Wing gave us a full refund on the purchase. I'm still not happy as I was hoping for a really high quality long-lasting pair of boots for my son. But at least they give us a full refund so I'm grateful for that. On 4/7/26, we purchased the Red Wing Electrum Style #5266. We purchased these boots with high hopes they would last a long time but only lasted 1.5 months before the interior heel material wore down to the plastic support struts rubbing on my heel and creating bleeding. I neglected to review the other ratings prior to the purchase, my error. I only had knowledge of the Red Wing brand being highly rated, and it is my fault for not researching before making this $193 purchase. I am working with Red Wing to see what can be done to either repair or refund this purchase. I am very sad they did not work out. I had a pair of steel toed red wings 20 yrs ago and they were fabulous.

Poor product and even poorer customer service experience. For the first time in 21 years I needed to reach out to customer service for boots with the soles starting to separate in less than 12 months. Went to a store and talked to several “sales” people. I did my research on the warranty beforehand which is super vague about what is and is not covered. Basically at their discretion. The sales people were no help cause they could not give clarification as to what the warranty actually means just reference back to the website. Then I reached out to customer support and after feeling brushed off and unimportant. Felt even more unimportant after supplying all the requested images of the boots falling apart. Was told it’s normal wear and tear. Was then offered a $50 coupon towards another pair. Very mediocre effort and customer support.

My redwing boots are awful!!! I don't even want to go to work because of these boots but it the only pair I have at the moment. I work as a technician installing internet and my feet are swollen on the regular. I walk with a limp now and I need to go to the doctors about my sore feet. It feels like rocks on my feet with basically zero comfort. I don't understand why my company buys these redwing garbage boots but I had to tell my story. Redwing boot are not good work boots and they're expensive. My boots cost $200. Glad it was a company vachor but still. I hate these boots and my feet may be damaged permanently.

I purchased RedWing boots two years ago. The first pair had a problem with the tongue, on the right boot. It had been stitched in at an angle. So I waited a couple of weeks for a replacement pair. When they finally came in a couple of months later, there was a loud scrunching sound from one of the boots, when I walked. So, I waited for replacement again. Let's skip ahead to the fourth pair of boots. The right boot has a crooked tounge, and both boots squeek when I walk. I gave up...I'm wearing them, but I'm not happy.