Red Roof InnReviews of redroof.com

The prices are cheaper on any other website booking, Priceline Etc. Redroof.com is worthless I've been staying here for over a month Red Roof Inn is worthless

Comfy bed but, hard sheets. Shower and toilet were not clean. Lots for mini roaches all over the room, crawling everywhere. Air Conditioning did not circulate around the room. Lights above the bed didn’t work.

My husband and I checked in and paid for four nights on July 8th 2022 at Red Roof Inn in Lompoc, California. The room we got was sticky and dusty, the WIFI was incredibly poor, the TV remote was broke, the self-service laundry out of order, the guest in the next room had two quite loud dogs and the outdoor area was a smokers paradise which made it difficult to get fresh air when opening the door. On top of that, the plumbing didn't work. After taking a morning shower we left the room and when we came back in the evening the bathtub was still half full. An employee tried to fix it, but it resulted in sewage standing in the bathtub all night and leaving a sad smell. I then went to reception and pointed out that this was not what we had paid for and that we wanted to check out and have a refund for the last two nights. We were offered a refund at about 130 $, which meant that the first two nights been weekend had costed 314 $. We agreed to this and as proof of this agreement, we were handed a folio and explained that the refund would come from Hotwire/Expedia, and if it didn't happen, we should contact them. Now we waited patiently, but 18 days later we contacted Hotwire. They returned and told us what we would not get a refund, because the hotel manager claimed that they never agree to give refunds. So in addition to a crabby product, they gave us a worthless folio, denied us our refund and ended up calling us liars. We tried to reach the hotel one last time, just to learn that the email on the folio didn’t exist. This hotel being part of a chain, we contacted Guest Relation, they responded fast, apologized and offered us a free night of our own choice within the chain. But as we are living in Europe the offer is unfortunately of no value.

People partied til 3a!!loud music yelling and lots of door slamming and stomping going on

The customer service has been extraordinarily! The rooms are spacious and clean. I recommend this hotel, if you’re looking for a home away from home!

Made reservations for 2 nights at the Pigeon Forge location. Upon checkin we found very big brown spots on the sheets not sure what it was, dirt/grit under the sheets on the mattress protector, and bacon yes I said BACON in the bathroom. I went to the front office and Chance told me there were no clean rooms. I asked for a refund and was told to contact Booking.com. I did and they had to send in a request which was denied bc Chance says he offered me a clean room. I was never offered a clean room and was denied a refund. I’ve even contacted the general manager and told him to listen back to the cameras and he could know the truth. I was told the cameras didn’t have sound and there was nothing they could do. That mistakes happen.

BEWARE!!! Make sure your Red Roof is corporate and not a franchise. Red Roof corporate in most cases gets a 4 in most cases. At 209 Viking Way Martinsburg WV, a minus 5, if I could give them that. Most disgusting place I have ever stayed in. It is not a corporate Red Roof it is a franchise. If my husband didn't HAVE TO get some sleep, we would of left. He slept on a sheet we bring with us on top of the bed. Chips in the spackle on ceiling...in bathroom hole in the ceiling with wire and a plug? hanging out over the toilet. Bathroom was never cleaned large dirt pieces on tub floor and old soap still there. Brown stuff on the wall. In bedroom large stains on bed cover and sheet. More of the dirt??? in the bed. At least the bugs we 'saw' on the floor and squished on the wall were dead. I have pictures to back my complaint. When I get done here I will be contacting corporate office of Red Roof. DO NOT STAY AT ANY RED ROOF THAT IS NOT CORPORATE RUN!!!!

The room was terrible but the cockroaches I killed were a definite deal breaker , then they refused to refund my money or even to transfer me to a different red roof hotel. Worst hotel I've ever seen