RedBox RxReviews of redboxrx.com

Response from RedBox RxMar 20, 2025

Thank you so much for your very kind review. We do our best to provide the best service possible for all of our patients. Thank you for trusting RedBox Rx with your care, and we hope to be able to help you in the future!

Response from RedBox RxMar 20, 2025

We’re sorry to hear about your frustrations and appreciate the opportunity to address them. Our pricing is clearly displayed during the ordering process, specifically the price of a provider visit when you choose to use the RedBox Rx pharmacy (which is discounted when you choose to fill with us), and when you choose to use an outside pharmacy (which means you would pay the full price of the provider visit). You can always choose to transfer your prescription to a local pharmacy after your prescription has been sent to RedBox Rx, but you would need to pay the remaining balance of the full cost of the provider visit. Once that remaining balance is paid, the pharmacy you wish to fill your prescription with will need to call (not fax) our RedBox Rx pharmacist at 844-733-2697 to transfer your prescription. We unfortunately did not have a record of another pharmacy calling to request a transfer of a prescription for you, but if they want to give our pharmacist a call at the number above after the remaining provider visit fee is paid, we would be happy to help you. If you miss your appointment with your provider, please contact our Patient Care Advocates at 844-733-2697 so we can help you. We understand that our service may not be right for everyone, but we believe that we can help many receive access to affordable, quality healthcare that might not receive it otherwise. Many of our patients do not have prescription insurance coverage or have high deductible plans. Our visit fees and prescriptions costs are often less than typical insurance copays. While our prices vary by condition, we are focused on keeping prices as affordable as we can for our patients. Thank you for taking the time to share your experience - we appreciate the opportunity to improve.

Response from RedBox RxMar 20, 2025

We are so sorry to hear about your experience with our service and very much appreciate you bringing this to our attention. I do see that our team was able to get your order expedited, and the tracking indicates it arrived this afternoon. Please do not hesitate to reach out to our RedBox Rx team to let us know if there were any problems with this delivery. If you would like to discuss your experience, we would kindly ask you to reach out to Mary at 844-733-2697. We would appreciate the chance to address your frustrations directly, hear your concerns, and learn how we can improve.

Response from RedBox RxMar 14, 2025

Hello Fred. I'm sorry you weren't prescribed the amount of pills you wanted. When you request an evaluation for a condition we treat, our licensed prescribers will review the information you provide and give a prescription for the most appropriate medication, amount of medication, and/or strength of medication. That is not always the medication or amount that you prefer, but you can view the reason why the provider selected that treatment instead in the "note from your provider" found on your visits tab in your account. Our providers may want to start you out on a smaller amount of medication if you are moving up or lower the strength of the medication you are taking to be sure it is safe and effective for you. If you still have questions regarding your medication, please feel free to contact our pharmacist who is available from 8:00am to 4:00pm CST by phone at 844-733-2697 or by email at [email protected]. Your feedback is important to us, and we appreciate the opportunity to improve your experience.

Response from RedBox RxMar 12, 2025

Thank you for your kind review Dravin! We love being able to help get patients the quality care they deserve! Thank you for being a loyal customer of RedBox Rx, and we hope to continue to help you with your healthcare needs for as long as you need us!

Response from RedBox RxMar 3, 2025

Thank you for your kind review Karollyne!

Response from RedBox RxMar 3, 2025

Thank you for your kind review Escarlette! We appreciate you giving RedBox Rx services a try and are very happy to hear you had a positive experience with our services!

Response from RedBox RxFeb 21, 2025

Thank you for your kind review Mandi! We are so happy to hear your first visit with RedBox Rx went well, and we appreciate you taking the time to share your experience with us!