RedBox Rx Reviews | Read Customer Reviews of redboxrx.com

RedBox Rx Reviews | Read Customer Reviews of redboxrx.com

RedBox Rx reviews

1,324 approved reviews, newest moderated first

Christine S.
Jul 29, 2025
Great and fast
Great and fast
Response from RedBox RxJul 30, 2025
Thank you for your kind review Christine!
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Scott Mackenzie S.
Jul 27, 2025
Deceptive company and does not deliver what you pay for
They require you to pay for a 6 month prescription in advance, that means you should get 6 months of the prescription but you won't, not unless you agree to let them auto renew another prescription. When I started I told them I had already been on Rebelsus 5 mg for a month, so I needed to start out at that level or higher - they didn't, I requested them to increase my dosage for 5 months and they wouldn't. I was only getting 4 mg pills. They also told me that nausea medication was included, when I requested it, they filled a prescription and sent me a bill for it. I told them to turn off auto renew and I would decide if I wanted to continue, but I knew that I didn't, their CS is terrible. So I did my last assessment to get my 6th prescription and then they cancelled it because I didn't have an active subscription for another 6 months, so they really shafted me. I would NEVER recommend this company to anyone for any service. If I COULD GIVE THEM A ZERO I would
Response from RedBox RxJul 28, 2025
We’re sorry to hear that your experience did not meet your expectations Scott. Our Medical Weight Loss partner OpenLoop manages our weight loss subscriptions. We would encourage you to please reach out to their team at 979-315-1012 to discuss your experience with them as their goal and ours is that you receive the care and service you need.
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Shari W.
Jul 22, 2025
Great Consult
I had a consult with Amanda Hellman and she was wonderful!
Response from RedBox RxJul 23, 2025
Thank you for your kind review Shari!
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Erika V.
Jul 22, 2025
Never got Rxs
They charged me and then didn’t put my address down correctly for me to receive my Rxs so I still haven’t gotten treatment- not getting any help.
Response from RedBox RxJul 23, 2025
Thank you for your feedback Erika, and we certainly understand your frustration. When you submit a request to update an address in your account, it states that "updates may take up to 5 business days to complete" and that "the shipping address listed in your account at the time of your order is the address your order will be shipped to. If you need immediate assistance, we ask that you please give our Patient Care Advocates a call at 844-733-2697". After reviewing your case, your address was updated less than 24 hours after the request was submitted, but your order had already been processed and shipped out. We understand how important it is to receive your medication promptly, and we regret any confusion regarding the shipping address. Our team asks clarifying questions to ensure we identify and resolve any shipping issue correctly, and we appreciate your patience during that process. After review, one of our team members did submit a service request with the USPS on your behalf to have your package forwarded to your updated address. We will update you as soon as we have additional information from the USPS. Please do not hesitate to reach out to our team for an update on that service request or for any further assistance. Our goal is to ensure you receive the care and service you need.
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Lori L.
Jul 21, 2025
The provider was very helpful and…
The provider was very helpful and discussed possible side effects of my medication. She was polite and listened to my feedback.
Response from RedBox RxJul 21, 2025
Thank you for your kind review Lori! We are so happy to hear you had a good experience with one of our providers!
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Kelly V.
Jul 18, 2025
Unreliable and gives you the runaround
They neglected to send my prescription to the pharmacy for over 2 weeks. It took four phone calls and a couple of hours to get an emergency prescription sent. I was promised that the original prescription would be sent overnight. Today, I see that there are delays. Do not trust this company if you need regular medication. They care more about money than their patients.
Response from RedBox RxJul 18, 2025
We sincerely apologize for the delay and any frustration this has caused you, Kelly. We understand how important timely service is, and we regret that your experience has not met expectations. Our team is committed to processing orders as quickly as possible, and we are sorry that we let you down. We were notified that you did receive your emergency supply of medication yesterday, and we sincerely apologize for the delay with the provider getting that sent to your local pharmacy. Regarding your concerns with your most recent order, your prescription was shipped overnight at no charge to you is still on course to get to you later today. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697. Our goal is to ensure you receive the care and service you need.
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Catherine M.
Jul 16, 2025
Very easy to place an order and…
Very easy to place an order and shipping was fast. I believe the shipping was from Iowa, so nice that it’s within the US. Pricing was transparent, with several pricing options available. I will be using Redbox RX again.
Response from RedBox RxJul 17, 2025
Thank you for your kind review Catherine! We look forward to continuing to help you with your healthcare needs!
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Jen
Jul 15, 2025
Transparent, fairly priced, and quick!
The process was super easy and pricing and what was included was transparent. There were different price points depending on what you're looking for/affordability/etc. The intake process was easy and quick, and once payment was made, the provider reviewed my information quickly and issued the prescription quickly. Highly recommend for telehealth skincare!
Response from RedBox RxJul 17, 2025
Thank you for your kind review and your kind recommendation of our services Jen! We do our best to provide a service that is easy to use and is as straight forward to use as possible for all our patients. Thank you for giving RedBox Rx a chance to help you with your healthcare needs!
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