RedBox RxReviews of redboxrx.com

Thank you so much for your help!

I don't use redboxrx, but I looked at the mental health prices... the cost to see the doctor who even in person doesn't spend much time to decide on a medication is well priced at $25 is good. That would be a great but the cost of the monthly medication is more than double the cost at your local pharmacy. So paying 25 a month with a minimum of 3 months 75 when you can get most of these at 30 buck for 3 months unethical in my opinion. Just say the doctor cost 60 and 3 month supply is 30... now as to the non stimulant adhd medication that cost at the local pharmacy 20 bucks so this is not a bad deal there.

I had an extremely disappointing experience with Redbox's customer service, which I consider one of the worst. Despite not receiving my package, I reached out to Redbox five times to inform them of the issue. Their response was limited to just two emails, sent a week apart, in which they merely suggested I check with my neighbors or contact the post office to locate my package. Redbox's approach to handling customer issues is highly unprofessional and shows a lack of proper customer support. After receiving no assistance from them, I requested a refund, which they outright refused. Be cautious of these scammers; their only interest seems to be in taking your money, not in providing any real support.

I was suffering with severe depression and made an appointment in January. The medication I have taken off and on since 1989 is a very inexpensive and basic prescription. I advised the amount I had always taken and the NP refused to give me that dose. To give you an idea the dosage for an adult is 20 to 80 mg. I have always taken 40 except for a severe case where I took 60 mg. I asked for 40 and she refused stating I could suffer from serotonin syndrome. She wrote it for 20 mg. I was desperate so I gave it 3 weeks. I then called to follow up. The next NP agreed to 40 mg on a Monday morning. Friday comes around and my status is still pending. I call and was told that the Rx was filled and shipped. I asked for a tracking number and was told to call another number for that. I was unable to reach anyone after 30 minutes of hold time and left a message. I then received an email as soon as I hung up saying the rx was processing and asked for payment. I had 3 pills left at this point and paid online for overnight shipping. Again no tracking number. Today is 11 days later and my package arrives. Soon after I get a notification on my credit card that another charge went through and I look and a refill for the 20 mg was processed. I called in and the representative acted like I was stupid for not canceling the 20 mg when I was prescribed the 40mg. I explained that I thought since the NP changed my dosage that they wouldn’t also send me 20mg. She said that those are two different appointments and she couldn’t cancel the order since it already shipped. Poor service and someone messed up on shipping my second prescription. I’m very disappointed with how poorly I was treated.

This is such an odd company, i would not recommend them at all due to this recent experience that i had. I ordered my prescription, it was marked “delivered,” but when i went to get my package, it was not there. I messaged the company who then told me to file a claim with USPS, which i did, and USPS investigated and confirmed my package was “irretrievably lost,” and they gave me a letter to show that status to redboxrx. The letter states that because of this status redboxrx can file a claim, which i assume is to get their money back from the lost package, and then also because of this status, I can receive a refund from redboxrx. It clearly states this is the letter from USPS. Even after showing them this letter several times they REFUSE to refund me. They say that the letter does not say that the package is lost, when it clearly does. I’m concerned that they’re filing a claim for the lost package and then leaving me high and dry with no medication. What a shady company with no integrity! I have ordered from them in the past with no problems, but the one time i did have a problem, they were unwilling to help me. i would say buyer beware! if you have a problem they will not help you! *edit to respond to redboxrx reply* At first was thought that my order was sent to the wrong address. After confirming the address that it was actually sent to, and still not finding my prescription, I filed a claim with USPS, which as stated previously, confirmed that the package was lost. I’m not sure why redboxrx continues to mention an address change on my profile, when that is not the issue at hand.

I ended up paying 35.00 for the cream plus the visit fee. 23 days later I get an email stating I'm out of refills. So I basically have to pay the visit fee and 35.00 for the cream. I signed up for a 20.00 cream. The 35.00 wouldn't be so bad if I didn't have the 20.00 prescriber fee.

My Doctor was kind , knowledgeable and asked the right questions. Thank you Dawda!!

I just turned 69yrs old and thought I might try the anti-aging cream. It was easy to order without having to go to a doctor. I received it in a few days. Perfect way for us older people to acquire non emergency help. Now if my face loves it.😃