Emily
The first time I went to Redbox…
The first time I went to Redbox everythign was fine. However, the second time it was NOT. I was told that I needed therapy because I wanted to change the medication that wasn't working all the great for me I was also told I needed a sleep study and nothing was filled or anything until I complained. I should have to complain to get results. I just don't understand what this world has come too nobody cares or wants to go the extra mile anymore.
Response from RedBox RxJul 11, 2024
We are sorry to hear your second experience with RedBox Rx was a poor one. The medical team has been contacted about the second provider you saw to address how you felt during your visit experience. As to your complaint about not going the extra mile or not caring, we must respectfully disagree. Everyone that works here at RedBox Rx cares deeply about each and every patient. Our patient care team contacted the medical team right away after seeing your message to let them know of your experience with the provider. Our patient care team supervisor reached out to you to discuss your email and get more information to find out how we could best assist. You were prescribed treatment following your visit and made payment but referenced wanting a refund if you were not prescribed. We are always happy to help you find where to see the outcome of a visit in your account should you have any questions. Patient care advocates are dedicated to ensuring you receive the best care through our service, and if for some reason you feel you don't, we do whatever is possible to make it right. Our patient care team supervisor reached out to you to discuss the incident and refunded your visit fee with the provider you felt was rude, as well as provided you with a code for a free visit so that you would be able to properly address your questions and concerns with another provider and ensure you felt heard. She even made sure to put a note in your chart to be sure you would not be scheduled with the provider you felt was rude and instead see the provider you had a good experience with previously. All of this she discussed with you during your call. If there was anything else you needed or if anything the two of you discussed was unclear, please feel free to reach out to us again at 844-733-2697 and we would be happy to help you. Again, our goal is convenient, quality care for each patient and we appreciate every opportunity to demonstrate that with you in this situation.