Sara S.
Nobody can trust a psychiatric service…
Nobody can trust a psychiatric service that breaks its promises and sends a different medicine than what the patient and the nurse agreed upon in the consultation. The days of forced lobotomy have ended, fortunately, and now patients have the full rights to what they want to put in their bodies. Contacting customer service is a waste of time as they would send you generic replies stating the obvious, gaslighting the main issue. Susan from customer service didn’t even give me an empty sorry for receiving the wrong medication. She called my issue "reconsidering your medicine" and tried to teach me how to start a follow-up visit (of course, more money for them) to get my medicine "reconsidered." When I tried to tell her that my medicine was already considered and I didn’t want to change the medicine but I just wish to receive the right one we agreed on; she deliberately tried to divert the issue by explaining how their website works in an attempt to provoke a psychiatric patient. How professional! Another unethical service out there for your money, which is very sad because, in this critical time of a nationwide mental health crisis, Susan and Redboxrx didn’t understand the importance of their job on others’ lives and society in general.
Response from RedBox RxJul 15, 2024
Hi Sara. I'm sorry to hear you feel medical services cannot be trusted. We agree that patients have full rights and control over what is put into their bodies! That is why we put control of your care in your hands with our service. I see our patient care team has already reached out to assist you with getting a visit completed to assist you in resolving your medication issue. I also see a promo code for a free visit was provided. Our patient care advocates do their best to provide resolutions tailored to meet the needs of every patient that reaches out with a concern and address any questions or concerns mentioned. We apologize if any information we provided left you feeling provoked as our intent was only to provide information to assist you in your request and answer your questions. If you ever have any questions or run into any issues while using our service, please do not hesitate to give us a call or reply to the emails we've sent in response to yours.