Recreation OutfittersReviews of recreation-outfitters.com

Almost 2 weeks and NOT shipped! I have launched a Dispute with my Credit Card Company, because I don't trust you to cancel the order like I told your Employee. I will pass along how Lousy your Serfvice is

Stay away! This 'business' is a total scam. They do not provide any delivery dates, do not permit you to track your order with any information, do not follow up on calls and emails to customer service as they promise, and make it impossible to cancel and get a refund. Do NOT purchase anything from this sham outfit. You will regret doing any business with them.

Customer service was exceptional.

My order was charged and then never shipped. A different product was delivered which I have not been able to return as they have not initiated a return process. They remain adamant they have delivered my product. It feels like a scam.

I would like to take this opportunity to personally thank Raj for his efforts and dedication he put forth while providing assistance as a Customer Service Representative at Recreation Outfitters. On 15 June, I contacted Customer Service regarding a potential purchase of a Hanover - Manor 5-Piece High-Dining Set. I was very hesitant to make the purchase over the phone without seeing this item in person, but after speaking with Raj I made the purchase on the 16th. Raj, in my opinion, went out of his way to relive my anxiety and contact me via email or telephonically to keep me informed of the location, tracking and delivery time and date. He answered all questions without hesitation and thoroughness. His excellent communication skills, knowledge of processes, and willingness to take some extra steps and efforts are commendatory.

Ordering was easy. After the order was placed, there was little to no info available on line regarding the order for several days. I called and spoke with Raj. He was extremely helpful. His assistance and follow up was exceptional and much appreciated. He followed the transaction all the way through to confirming delivery.

Total scam. They never had the part and send me emails every couple of days saying it was still in process and would come soon. Its been 28 days. I asked to cancel today with a call and email and they have done nothing. The part I ordered was discontinued. I ordered from this place because they showed it in stock. When I called they new nothing about the process other than they drop ship most things.

Update to my prior review. My order has still not shipped with promises weekly of shipping in a few days. What is most concerning is that i just realized they company has charged my credit card on the day of order which is not a usual practice. VERY CONCERNING