RecovryzoneReviews of recovryzone.com

Dont purchase form this company. I paid for my sauna on the 15th of last month. The tracking says that it was being Measures and packed on the 25th and nothing has happend since then. No way of ringing anybody to discuss and after reading all the other reviews I wish I had never purchased of this company. Dont make my mistake

I don’t usually leave reviews, but after this experience, I feel obligated to warn others. I purchased the Recovery Zone Ultra Tub and Smart Chiller with high expectations. What I received instead was a non-functional system, two separate product failures, and an exhausting, weeks-long support saga that still hasn’t been resolved. Issue 1 – Faulty Chiller: The first Smart Chiller arrived and failed immediately — throwing E2 pump errors on day one. I followed every single troubleshooting step they sent: disconnected hoses, filmed the control screen, opened the unit, even drained water into buckets on camera. I sent multiple videos to meet very specific requests. Despite doing far more than any reasonable customer should be expected to, it took weeks before they finally admitted the fault (a bad flow switch) and agreed to send a replacement. That alone was a nightmare of delays, missed deadlines, and stalling. Issue 2 – Faulty Tub: The replacement chiller finally arrived, but within 24 hours, the tub itself failed. During the very first water drain, the brass outlet fitting popped completely out of the rubber port. It’s not a screw thread — just press-fit into the rubber — and it can’t be reinserted. The tub is now completely unusable. I also noticed there was a small leak from that same port from day one, which I had initially dismissed. Turns out the fitting was never secure to begin with. I reported this second fault to support immediately and sent photos — it’s now been more than 3 days with no resolution. Just vague promises that it’s “being looked into.” To make things worse, I left an honest review on their website via their automated Judge.me request — and it seems to have quietly disappeared. That tells you everything you need to know about their transparency. --- Final verdict: I've now received two faulty units. I’ve spent over a month troubleshooting and chasing responses, and I still don’t have a working system. For a premium-priced product, this is utterly unacceptable. Recovery Zone has wasted my time, tested my patience, and failed at basic product quality control. Unless you're willing to gamble with your time, money, and sanity, I strongly recommend you look elsewhere.

Delivered the wrong Sauna. Zero customer service. Zero contact numbers, no response, no anything. A disgrace of a company. happy to take you money, but can't give you the product you paid for. Get a phone number Recovery Zone.

First streamer only lasted 6 months. Purchased brand new and it didn’t work from the start. No one from customer service will help me resolve the issue

Awful experience. Company hides behind a lovely website & Facebook targeted ads offering discounts on items to lure you in. When the product arrives the quality is terrible. My XL steamer lid failed immediately within the first few weeks. The heat of the steamer cracked the lid into many pieces causing the device to not retain steam therefore not work. I reached out the the team & after 2-3 weeks of back & forth the lid was replaced at no cost. The replacement lid took weeks to arrive & when it did it also failed after the 2nd use. Again, cracks and unable to use any further. It’s now been 3-4 weeks of back & forth. Hannah the customer service person only answers emails once a week and has suggested the free lid was a one time offer. A gesture of goodwill? Her response was for me to purchase a new lid at 50% discount. I’m sorry, but asking me to pay for something that continues to fail is not good enough. It’s expected the product would last longer than a few uses. This is not good customer service. Consumers have a legal right that when you buy something, it’s expected to work. In the car industry we call your product a lemon. Cheap, Chinese quality products that fail. Backed up by a team that work part time & give zero customer service. After turning down the additional lid at my expense, I have requested a refund Guess what? Surprise surprise Hannah is now not responding to my emails in over 1-2 weeks. Don’t waste your energy or time with this business. Small claims court here we come. And lastly, Hannah, if you have any ethics at all. You will sort this out & process the refund.

Dodgy Products of poor quality and then when they break, the customer "service" team uses stalling, denying, gaslighting tactics to avoid taking any accountability and then refuse refunds. No contact number on their website and customer service refuses to give you one. Email replies are slow and customer "service" is almost non existent. Their website doesnt allow bad reviews and I question whether the ones they have are real based on this site gaining traction. In case anyone does want a number its 0435353696 however the phone never answers as you'd fully expect with most shady companies

Don't buy. You have to pay for the return, and they take their postage fee out of the refund (if they refund you). They are a slimy company who sell poor quality products. Glad to see someone went to the ombudsman this type of business is rubbish. Wish I never bought it, wasted all the time dealing with customer service, sending it back etc. Sigh.

Absolute junk product and materials. Used 4 times and base plastic tore (it’s so thin and not up to an ice bath standard). Sent back for refund within their 100 days policy. They claimed it was wear and tear. Cost $60 of our money to return, offered “refurbishment”. Quality is probably better on temu. Don’t waste your $300. You can’t leave a review on their site, they’re likely all fake 5 star reviews. Rubbish.