alexandra
sauna faulty after less than 50 uses - denied warranty!
I ordered a steam sauna elite in July 2025 and initially had no issues worked well. I followed the instructions that STATE tap water OR distilled so i did a bit of both depending if i had distilled on hand or not. was using maybe once a week up until say may when it got cooler and i emptied the tank after cleaning it to not use it for the winter. went to use it again in September 2026 and the curved metal tank had split and had a crack/break. i attempted to use it but water leaked out. I contacted them as clearly it was faulty - they said it was outside of warranty and ive had to pay the discounted rate of $50 to get a new unit. what a joke my kmart toaster has a better warranty and there is nothing i culd have done to cause the damage. customer service was ok but the fact i had to pay for a new unit and shipping for a faulty unit terrible. i would have been lucky to used it 45 times before it broke! terrible waste of $350 for 45 uses. would not purchase from them - the short warranty shows the product is crap and is not intended for long use. get one from somewhere with a better warranty and quality of product.