RecovryzoneReviews of recovryzone.com

I actually purchased the ice cold plunge and the sauna max around 1 week ago and have used the sauna every morning and night and the plunge every night. Im absolutely buzzing about it and I think its an amazing product. I have had no issues at all I guess il have to wait and find out considering all the negative views on the products which I cant seem to see right now. I emailed regarding information on how to keep clean and they responded via email within 24 hours. Its above my expectations at the minute as my sleep has improved in the last few days too. Im from Hornsby, Nsw

I wanted to share my experience so others can make an informed decision before purchasing from Recovry Zone. I purchased one of their ice bath and chiller units because their website heavily promoted a “100-Day Money-Back Guarantee – try, test and love it or your money back.” That sounded reassuring, and I genuinely believed it was a risk-free trial. When I decided the product wasn’t right for me (within the 100 days), I followed every instruction carefully — cleaned it, packed it safely in the original box, and paid the return shipping myself. Initially, Recovry Zone confirmed my return and said a full refund would be issued once inspected. However, after I sent it back, they changed their stance — claiming the product had “scratches” and was “not in original condition.” The marks they referred to were minor surface blemishes consistent with light, normal use during the 100-day “trial.” They then refused the refund completely and tried to charge additional “cleaning and packaging fees.” After escalating to Consumer Protection WA, the company doubled down on these claims. I’ve since learned that others have had similar issues, where the “money-back guarantee” came with undisclosed conditions that weren’t stated anywhere before purchase. In my opinion, the 100-day guarantee is misleading. You can’t advertise a risk-free trial and then penalise customers for normal signs of use. Under Australian Consumer Law, refund guarantees must be clear and cannot have hidden restrictions that are only revealed later. I’ve escalated my complaint formally through Consumer Protection WA and, if necessary, will proceed to WA Magistrates Court. I’m sharing this so others understand what to expect before buying. If you’re considering ordering from Recovry Zone, I strongly recommend reading the fine print, taking photos of your product before return, and saving all emails — just in case you face the same experience.

My ice bath chiller stopped working after the first clean out. Non stop back and forth emails with the company, often waiting 4 days for even a reply. Over 2 weeks later and still no resolution. They keep asking for different videos of the machine like proof the filter is clean .. where obviously its not the problem.

Bought a Sauna Elite. The steamer didn’t come with a hose. I emailed them. They wanted lots and lots of photos of not only the steamer and its packaging but also of the Sauna, even though the sauna came in a completely different box. The customer support team don’t understand the items they’re shipping. Very dodgy. Nothing but a hassle

Purchased a Sauna and rust started to appear in the steamer after 3 months. No response to emails or phone calls for warranty claim.

Absolutely garbage, don’t waste your time or money this is all Temu quality items. The unit died after 3 uses and the company was contacted for a replacement. They requested a video of the unit showing it failing to function which i supplied. They did not reply to this at all and when I contact their support team they just keep sending the same email I’m assuming it’s a bot and this company is ran by most probably 1 person with heaps of AI fake reviews to boost it up. Save your money and shop elsewhere.

I have paid for product and had no response and has not been delivered. No replies from company either. Regret this purchase and will be seeking a refund

Recovery Zone’s first response to my faulty Ice Barrel was to ask if I had used the included glue repair kit — despite it being brand new and not holding air. I also returned the brand new chiller and was unfairly charged $190 for allegedly damaged hoses. Poor handling and disappointing service. Luckily my bank stepped in when I questioned their practices under Australian Consumer Law. I have lodged a complain with Fair Trading as well. For some reason I am unable to leave a review on their website which says a lot about the actual reviews on their website.