RecovryzoneReviews of recovryzone.com

Bought an ice bath. Product was faulty & leaked. A chiller hose was faulty. I returned for full refund but was charged $155 fee. Do not buy from this company.

I had a really disappointing experience with Recovery Zone. The product I received looked completely different to what was advertised online and not what I believed I was purchasing. I went back and forth with customer service for quite some time, providing photos comparing what was shown on their website to what I actually received, and the difference was very clear. Despite explaining my concerns and trying to come to some sort of fair resolution, they were unwilling to meet me anywhere in the middle or offer a satisfactory outcome. Overall, the experience left me feeling extremely disappointed with both the product and the customer service.

Scumbag company only interested in stealing money. Products are faulty and they only refund a small portion of what you paid.

I’m actually laughing at the decision to sell a bamboo chair designed to be used with a wet steam sauna, only for it to grow black mould within two weeks — and then be told that’s “not a product fault” because it’s a natural material. but they can give me a discount to buy another chair!!! SO MUCH BLACK MOULD! and we wipe it down and dry it out between uses. WORST CUSTOMER SERVICE. From a marketing and brand perspective, it makes absolutely no sense to pair a moisture-heavy product with an accessory that clearly can’t withstand those conditions. You’re essentially setting customers up for disappointment with your brand instead of creating a great experience that encourages word-of-mouth recommendations and repeat purchases. It’s a bizarre way to stunt growth and damage customer trust over something that should have been considered in the product design stage.

Sauna blanket stopped working as expected after less than 6 months. Even though this is within the year warranty I was told it was outside the money back guaruntee of 100 days so they could do nothing. Please don't waste your time here, an eBay knockoff lasts longer and is a third of the price.

I would strongly advise against purchasing from Recovry Zone based on my experience. I ordered an Ice Bath Pro + Smart Chiller and from day one the product had serious issues. The tub arrived with a hole, the system leaked, and the product did not match what was advertised on their website. The model supplied was different, and components such as the lid and accessories were not compatible. After reporting the faults, I was pushed through ongoing troubleshooting rather than a proper resolution. A replacement tub was eventually provided, but it introduced further issues including incompatibility with existing parts and continued leaks. At that point I requested a refund and proceeded under their 100-day money back guarantee. I followed their instructions exactly, returned the items at my own expense, and provided tracking as required. The return was confirmed as delivered on 23 March. Since then: No refund has been issued No confirmation of inspection has been provided Multiple follow-ups have resulted in vague responses The company has stated they need to “check with the warehouse” despite the return being delivered weeks ago This is not a one-off issue — it is a pattern of poor product quality, disorganisation, and delay when it comes to refunds. The overall experience has been: Faulty product Misleading advertising Incompatible components Slow and ineffective support Failure to process a refund in a reasonable timeframe At this stage I have been forced to initiate a chargeback through my bank. I cannot recommend this company to anyone.

Despite their claim that real humans were handling my queries and that they’d “escalated” the issue, nothing improved. They emphasised their “high success rate” of 70,000 orders, but my experience tells a different story. Eventually, they admitted the parcel was lost and issued a refund except it wasn’t the full amount. Their site listed the product at $119.95, but I only received a refund of $30.00. In total, I’ve spent $219.95 for cheap-quality goods and an incomplete order. This has been one of the most disappointing online shopping experiences I’ve had. I wouldn’t recommend this company to anyone they’re far more focused on taking payment than actually delivering what you pay for.

Buyer beware, they send you a dodgy bath that leaks, lead you along for months trying to fix it then want you to pay for postage to send it back. Just don't do it!!