Samantha M.
Slightly disappointed but generally good service.
You made a mistake and sent the wrong coin. Everybody makes mistakes, that's ok. I did need it for a special occasion, so I wish you had sent the correct chip with faster shipping. Thank you for replacing the chip.
Response from RecoverychipOct 27, 2025
Hi Samantha, thank you for your understanding about our mistake. We sincerely apologize for sending the wrong coin, especially knowing it was needed for a special occasion. We completely understand how important timing was for your event, and we're sorry our error caused any inconvenience. We're glad we could replace the chip for you, though we wish we could have expedited the shipping to better meet your needs. We take these mistakes seriously and are reviewing our fulfillment process to prevent similar issues. Thank you for your patience and for giving us the chance to make it right.