RecoverychipRecoverychip manufactures and sells the highest quality AA and NA Medallions and Keychains and other Sobriety related gift items.
Recoverychip (recoverychip.com) has 560 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Donnie O.
I still haven't received it an iam bummed out today was my 5yr bday an was kinda a huge let down. Have no idea where this is.
Response from RecoverychipOct 21, 2026
Donnie, congratulations on 5 years! I’m sorry it didn’t arrive in time for the big day. Your order shipped 10/14, and packages are usually arriving 7–10 days out right now, so it should be there any day. If it hasn’t shown up in 3-4 days email [email protected] and we’ll make it right.
Pat
I never received my order. You say I have, i.e. it was delivered. Was it left at my door via Amazon? Was in put in my mailbox via USPS? And now, just now, Tuesday, August 18th, at 4:25pm EDT, I get an email that it's on the way. This is ridiculous. I'm going back to using My Recovery Store. I am a dissatisfied former customer.
Response from RecoverychipAug 19, 2026
Hi Pat, we sincerely apologize for the confusion and frustration surrounding this order. We sent two separate shipments-one through USPS and one through Amazon-and both were tracked as delivered. Amazon's delivery record even included a photo of the package at your house, and all tracking details were provided to you. We also contacted USPS, which confirmed via GPS tracking that its package was delivered to the cluster mailbox. Because you still could not locate the order, we sent an entirely new replacement package via UPS, which is now in transit. We understand the multiple shipment notifications were confusing, and we are sorry this experience fell short of what you should expect from us.
john
Wrong color. Should have a bi-plated chip. Gold on the outside and silver on the inside.
Response from RecoverychipAug 14, 2026
Hi John, I’m sorry for the confusion. I checked your order, and the item purchased was the 30 Year AA Medallion Premium 22K Gold Plated Sobriety Chip—it was not listed as bi-plated. You can certainly return the item to me for a refund. Please send it to: John Gall 705 San Mateo Ct St. Augustine, FL 32095 Once it arrives back, I’ll process your refund promptly. Best, John Gall RecoveryChip.com
Dianna
I would absolutely NOT use this company again! It took a total of 11 days to get an order from Florida to Mass? Really? The anniversary date I needed it by came and went. I should have had it in more than enough time …. Until this. I was pretty much told “oh well” without any recourse or offer of a solution besides “you can return it”. Gee, thanks. I’m sure that would be at my cost. No thanks. I’m absolutely taking my business elsewhere. I’m passing this along to the many people I HAD referred here. EPIC FAIL
Response from RecoverychipAug 13, 2026
Hi Dianna, thank you for your feedback, and I'm sorry the timing didn't work out for your anniversary date. I want to share the full picture: your order was placed the evening of August 1 and we purchased the shipping label and fulfilled it on August 4. At checkout, the shipping method selected was our standard economy service (quoted at 3-10 working days), not a priority or expedited option. Per the tracking, the package was handed to your local Clinton, MA post office and was delivered today, August 13, which falls within that standard window. Had an expedited option been chosen, it would have arrived much sooner. We completely understand how important the milestone date is, and we'd genuinely like to make this right. Please reach out to us directly and we'll do everything we can to help. - The RecoveryChip Team
John N.
I never received my chip. The shop app just says " in transit". It was shipped three weeks ago, no tracking info at all. 9 years clean and I do online meetings, I definitely won't be buying anything else from this place.
Response from RecoverychipMay 21, 2026
Thank you for taking the time to leave feedback, and congratulations on 9 years clean — that's a milestone worth honoring. I'm sorry your chip didn't arrive. To keep medallions affordable, small single-chip orders ship via USPS First-Class letter mail, which doesn't include tracking. Because of that, we rely on customers to let us know if a chip doesn't show up so we can send a replacement right away — and we're always happy to do so at no charge. Our team emailed you a couple of times to check whether the chip had arrived, but we didn't hear back. Your order has been refunded.
Ben
Ordered from this website a few times, and I've never had an issue, until recently. I placed an order on April 18. On April 19, a shipping label was created, but my order was never given to USPS for shipment. I reached out twice to ask for an update - no response. It has been almost 3 weeks since my order and I still haven't received it. Thankfully, I paid with Paypal so I was able to submit a dispute and get a refund.
Response from RecoverychipMay 21, 2026
Thank you for being a returning customer, and I'm truly sorry this order didn't reach you. I understand how frustrating it is to wait for something that never shows up. For full transparency: your package was picked up by USPS on April 19 via Ground Advantage, but it never received a tracking scan after that initial handoff — which usually means it was lost somewhere in the USPS network before it could be processed. Unfortunately, once a parcel goes unscanned, we have no way to locate it on our end. We received your PayPal dispute before we had the chance to coordinate a replacement, and the refund was issued to you in full right away. That refund stands regardless of the outcome.
Alcoholic
Ordered March 24th and have not received. Shipping tracker says “waiting for details”
Response from RecoverychipApr 14, 2026
Hi, thank you for reaching out and we apologize for the delay. Your order shipped on 3/25 but since it has not arrived we have sent a replacement with USPS tracking number 9400150105496092660331. You should see tracking updates shortly. If you need any further assistance please contact us directly at [email protected] and we will make it right.
Steve F.
I ordered a chip and they sent the wrong date. What I ordered was a two year and they sent me months chip.
Response from RecoverychipApr 1, 2026
Hi Steve, I’m sorry for the confusion here. After reviewing your order, the item selected at checkout was an 18-month medallion, which is what was shipped. I do see that “Year Confirmed: 2 years” was also selected, and I understand how that could create the expectation of a 2-year chip. We always ship the exact product selected, but I completely understand how this could be frustrating. I’m more than happy to make this right—if you’d prefer a 2-year medallion, we can arrange an exchange, or you’re welcome to return the item for a full refund. Please reach out to us directly and we’ll take care of it right away. – John RecoveryChip
