RealTime LaboratoriesReviews of realtimelab.com

Response from RealTime LaboratoriesJun 5, 2019

Hi Mary, I am sorry that you had a poor experience with our service. Please PM at [email protected] and I will try to find out who interpreted your results, so we can get your questions answered. Unfortunately, we had to start charging for result consultations, due to the volume, our doctors were unable to get any other work accomplished. However, physicians do receive free result consultations. Please have your physician call 972-492-0419 EXT 116 to set up an appointment. Once again, I apologize for the service that you received, we hope to be able to regain your trust in the future. Kind Regards, Heidi Barrier RTL Director of Marketing

Response from RealTime LaboratoriesJun 3, 2019

Thank you, Robert, for your kind words. We appreciate your business.

Response from RealTime LaboratoriesMay 31, 2019

Thanks for the positive review. We appreciate it!

Response from RealTime LaboratoriesMay 28, 2019

Dear Po, I’m sorry you had such an unpleasant experience in purchasing your test. We try to make our customers’ shopping experience easy and enjoyable, in your case, it seems we have fallen short. Please feel free to email me directly at [email protected] to further explain your complaint. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our service better. Best Regards,, Heidi Barrier Director of Marketing

Response from RealTime LaboratoriesMay 28, 2019

Dear Marjorie, Thank you for your purchase, I am sorry to hear that you received the wrong test. Your feedback will help make our service better. Best Regards, Heidi Barrier Director of Marketing