Real Silk LifeReviews of realsilklife.com

My husband ordered pajamas for me for our anniversary in August. It is now December and the order still isn't complete. Part of the issue was our doing--he ordered the wrong items. They didn't arrive on time and we had to contact them a couple of times before receiving them. I returned them promptly, following their instructions, and paid extra to get the items I wanted. Again, several e-mails later, I received a partial order. It took quite a while to receive the entire order. To their credit they threw in a pillowcase (only one side is silk) for our troubles. The final pair of pajamas to arrive was too small. I went through the return process again. In the meantime, the bottoms on the first pair had already started to rip...even at 22 momme weight. So, I changed the order to a nightgown. More waiting... I still have not received the final item. It seems nothing gets done unless you hound them. It's been very frustrating! I do like my night shirt and remaining pajama top and I imagine I will love the nightgown when it finally arrives, but the price (>$500 for the 3 items!!!) is quite steep and service is quite poor!

Bei den im Netz zu findenden negativen Bewertungen war ich überrascht, nun bereits nach gut 2 Wochen die Ware zu erhalten. Sie ist in einem sehr guten Zustand und tatsächlich aus reiner Seide - wir haben den Brenn-Test gemacht -. Mit dem Produkt bin ich vollkommen zufrieden! Was mich hindert, die volle Punktzahl zu geben, ist, dass realsilklife offensichtlich keine Bestätigungsmail der Bestellung versendet. So wartete ich auf die Sendung, nicht wissend ob die Bestellung wirklich eingegangen ist, ob Betrüger in einer dubiosen Firma mich abgezockt haben usw. Man steht da so im Leeren und weiß nicht, was Sache ist. So: Sorry, nur 4 Sterne.

Ordered several items for Christmas from this retailer. All of the items were listed as "in stock" with 80+ units remaining. After a few days, received an email from the company, saying one of the items was out of stock, but they had other colors available. I accepted a substitute color, but 2 days later, they informed me another item was out of stock, which was only available in one color. I cancelled my order, as half the items I purchased while "in stock" (with 80-100 units listed) were not actually available. DO NOT TRUST this merchant to be accurate on their stock counts or item availability.

Unglaublich schlecht!!! Kann nur jeden warnen bei realsilklife zu bestellen. Die Kunden werden abgezockt! Keine Möglichkeit an die Firma ranzukommen. Nur über email, aber der Versender versteht kein deutsch und antwortet nicht auf die Fragen. Die ganzen Versprechungen, die man auf der website liest, stimmen überhaupt nicht. Habe Artikel bestellt nach über 2 Wochen des Wartens erhalte ich eine mail, dass etwas schiefgelaufen ist und nun warte ich wieder. Habe keine Hoffnung die Bestellung je zu erhalten und mein Geld sehe ich wohl auch nicht mehr.

I ordered a 25 momme silk robe. It is a beautiful robe, but not 25 momme. Probably more like 19 momme based on the thinness of the silk. I also ordered 2 pair of silk underwear. One pair is obviously silk, the other looks and feels more like polyester satin. Also, it took a couple of weeks for me to get the items, which wasn't a huge deal, but you can't track the package because it's coming directly from China, so you won't know when or where it is. I wouldn't recommend this company.

They concieled a return adress, they will not allow a regret of an order. Do not trust this company. You just loose your money.

Purchased products for a birthday on their website stated 3-5 for shipping-- yeah from China. Arrived 1 month later plus missing the most expensive item. Purchased thru paypal who now wants to have the postal person state that I did not receive the item. That is impossible mail carrier does not know the contents of the package.

Horrible shipping and communication