Real Silk Life Reviews | Read Customer Reviews of realsilklife.com

Real Silk Life Reviews | Read Customer Reviews of realsilklife.com

Real Silk Life reviews

Showing 110 reviews with 1 star · Clear filters

julie R.
Sep 10, 2026
So far so bad
So far so bad. Placed order they messed up sizes and now there is no way to get ahold of them emails listed to contact them return saying they are undeliverable I’ve checked and rechecked tried other emails ppl say work those return undeliverable used the one their insurance company gave me ditto. No one to talk to or change sizing. It should have been a clue when my cards fraud message came thru asking if it was fraud. This is a huge mistake. Stay far away!!!!
Response from Real Silk LifeSep 15, 2026
Thank you for your feedback. We note you have placed an order but have not yet received your items. Our official customer‑service email is fully functional.We have received any messages from you and we have replied you within 24 hours. We have attempted multiple times to reach out to you via email regarding your concerns but have not obtained any reply from your side. There has been no size‑related issue as your goods have not been delivered yet. The credit‑card fraud alert mentioned is from your card‑issuing bank and unrelated to our store operations. We sincerely hope you can reply to our emails so we can assist you to resolve your concerns.
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Joe P.
Aug 2, 2026
Do NOT do business with this company
Do NOT do business with this company. I ordered on June 29 and now it is August 1 and they still can't get their delivery service to deliver the package. I notified them and their delivery service via email of the open hours of my parcel drop. Yet, they still can't get it together. Just now I got another email that said they need the same information. I told them that I am cancelling the order and want a refund, but they are silent on processing a refund. This is a dishonest company that doesn't even follow its own refund policy. Take your money elsewhere.
Response from Real Silk LifeAug 13, 2026
We have processed your refund. Could you kindly confirm whether you have received the funds? As an apology for the inconvenience caused, we can resend the items to you as an extra gesture of goodwill. Would you be willing to accept this offer?
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Cornelius - Cornelius Lewis C.
Jul 14, 2026
Company does not follow sizes
On the website, there are three sizes a small, medium and large. I ordered a large shirt and a large pair of linen pants and when they arrived, I got a 3X pants and a 2X shirt. The company says that you can exchange for free however they expect you to pay for the shipping and I had to come out of pocket almost $30 just to send back The merchandise for the proper size that I actually ordered further wasting time energy and effort
Response from Real Silk LifeJul 14, 2026
We’re truly sorry for this frustrating sizing mix-up and all the trouble it’s caused you! We follow different size labeling standards for different regions, which unfortunately didn’t align well for your order this time. We provide free exchange shipping and have already fully refunded the return postage you paid. Once we receive your returned items, we will immediately send out the correct sizes you originally ordered. We really appreciate your patience and understanding.
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Mia V, P.
Jul 2, 2026
My things never came and customer…
My things never came and customer service is glitching. They are claiming my tracking number is invalid yet it is a problem on their end. It’s been over a month and my things never came. Do not order from here. - UPDATE to their response below July 3rd 2026 Thank you for your response, but it still does not address the main issues. I waited over a month for my order without receiving a single email or update from your company. I had to contact you myself to find out there was supposedly a problem with my shipment. Your explanations have also been inconsistent. In your public Trustpilot response, you stated that you could not locate my order from my review and suspected there may have been a system or logistics sync error. However, in your email response, you stated that my package was returned because the recipient refused it and instructed me to file a “Package Lost” claim or request a reshipment. If you already knew the package had been returned, why was I never notified? Why was I not contacted when this supposedly happened? Why did I have to reach out after waiting more than a month? My tracking number worked initially and then later became invalid. That only added to the confusion, and no one from your customer service team contacted me to explain what had happened. At this point, I no longer want a replacement shipment. I am requesting a full refund. If the package was truly returned, please provide the carrier name, the tracking history, and evidence of the alleged delivery refusal. Customers should not have to chase a company for answers after waiting more than a month. I simply want this matter resolved with a full refund.
Response from Real Silk LifeJul 3, 2026
Our hearts go out to you for waiting more than a month for your items without resolution—this is absolutely not the shopping experience we want for any customer, and we are deeply sorry. We would like to clarify that our customer service team has never informed you that your tracking number is invalid. We suspect this may be a system or logistics information sync error that caused confusion. Unfortunately, we cannot locate your order with only this review. Could you please send us a private message with your full order number? Our support team will immediately look into your shipment status and resolve this matter for you as soon as possible. We sincerely hope we get the chance to make this right for you.
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customer
Jun 19, 2026
You have asked me to review my latest…
You have asked me to review my latest order several times, starting the day after it was placed — that is, weeks before shipment. Today, I grant your request. Unlike in the past, this experience has been, sadly, frustrating and unsatisfactory. You sent the wrong size items. Your “customer service” bot’s response has not been to correct your mistake. Instead, it has been to claim I must want a size other than what I ordered, even suggesting a size between what I ordered and what you sent. It has refused to effect the free exchange you, like all good merchants, offer. It has insisted that I spend even more time and money in the vague hope that you might send the correct items as ordered. It has refused to follow a simple direction to refer this to a human being. In short, it has behaved as if programmed by your competition to yield loss of reputation and customers. I placed and paid for merchandise in good faith; all I have to show for it is an extra bag I shall need to pay to have removed with the household trash.
Response from Real Silk LifeJun 23, 2026
Thank you for your honest feedback. We are truly sorry to hear about your frustrating experience, and we completely understand your disappointment. We take your comments very seriously and would like to look into this matter personally. However, we have not been able to locate your order in our system based on the information available. Could you please kindly reply to us with your order number or the email address used when placing the order? This will allow us to investigate thoroughly and give your case the attention it deserves. Once we have your order details, we will do everything we can to resolve the issue properly — whether that means arranging a correct exchange, issuing a refund, or finding another solution that meets your needs. We sincerely apologize for the inconvenience and frustration you've experienced. We are committed to improving our service and hope to have the chance to make things right for you.
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Trish L.
Jun 17, 2026
It took 3 weeks to arrive …I ordered a…
It took 3 weeks to arrive …I ordered a size large & it was WAY TOO SMALL ( it fits my 10-year-old granddaughter!). I’m assuming I can’t get a refund….
Response from Real Silk LifeJun 17, 2026
We’re truly sorry for the long delivery time and improper sizing that brought you such a bad experience. We take your comments very seriously and would like to look into this matter personally. However, we have not been able to locate your order in our system based on the information available. Could you please kindly reply to us with your order number or the email address used when placing the order? This will allow us to investigate thoroughly and give your case the attention it deserves. Once we have your order details, we will do everything we can to resolve the issue properly — whether that means arranging a correct exchange, issuing a refund, or finding another solution that meets your needs. We sincerely apologize for the inconvenience and frustration you've experienced. We are committed to improving our service and hope to have the chance to make things right for you.
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Margot P.
Jun 7, 2026
Appalling customer service
Appalling customer service. Virtually impossible to get a refund!
Response from Real Silk LifeJun 8, 2026
Thank you for your feedback, and we are truly sorry to hear about your frustrating experience. We completely understand why you feel this way. Upon review, we noticed that we were unable to locate the return tracking number associated with your order. Without this information, we regret that we were unable to track your return parcel in a timely manner, which led to the delay and the impression that a refund was impossible. However, to resolve this for you immediately, we have already processed a full refund to your original payment method, even without the tracking number.
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Marcos C.
Mar 23, 2026
Month late even though I paid expedite shipping
Nowhere on the site did they say they were on vacation or break, so the expedite shipping I paid for didn't matter. I received my order almost a month after placing the order. What a joke haven't even opened the package since I'm going to return it anyway. Don't trust or buy from here.
Response from Real Silk LifeMar 24, 2026
We sincerely appreciate your feedback. We’ve noted your concerns and would like to resolve this for you immediately. Our team will contact you directly via email within 24 hours to address this. Thank you for giving us the opportunity to make things right.
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