Real Silk LifeReviews of realsilklife.com

MY experience purchasing Real Silk Life lingerie has been a wonderful and timeless experience. Your true-to-life images of goods, online and competitive pricing won me over other Silk Online Companies. Real Silk Life also has a superior line of products, high quality lingerie of silk at the price of cotton in Target, Walmart and less expensive than Macy's and it is silk. I recommend Real Silk Life to all; my friends and neighbors & associates. Vives Real Silk Life! Sheila A Tracey

I very much like my white silk top . It keeps me cool even in the humid weather and goes with many things . The customer service of real silk life is exceptional

Quality is great! Customer service works fast. I botched an order by hitting the back button, ordered one sick instead of five. Contacted them immediately and they credited me the extra shipping and I reordered the remainder.

Company manufactures colored silk pillow cases with white zipper handles, then attempts to convince the buyer this is a "normal" or typical business practice. I purchased a premium (25 momme) silk grade black pillowcase which was sent with an invisible zipper having a bright white exposed zipper handle. After contacting the customer service representative multiple times by email, they agreed to manufacture and send me a replacement case with a black zipper handle. When the replacement case arrived (3-4 weeks later), it was obvious the weight was different just when holding them in separate hands. The cases were taken to a post office where they were weighed on sensitive equipment. The original case was 3.2 ounces, the replacement was 2.7 ounces, and had a different sheen and texture when felt. Clearly they replaced the premium case cover with the lesser momme version hence the significant weight difference. This is disgusting business behavior, but typical considering the country of origin. If I could rate a "zero", I would. This was Real Silk Life Response on 08/29/24: Dear customer, Order # 42657-RSL00033827 Thank you for your mail. We didn't replace the high quality silk pillowcases with inferior fabrics. There will be differences in weight between batches of fabric, but the difference is not significant. Could you pls send pictures of the weight difference? We check with the relevant departments. We apologize for any inconvenience we caused and we are waiting for your reply. This is JM response on 09/03/24: It is not permitted to take photos in the postal service, otherwise I would have taken pictures as proof while the two cases were each individually weighed on the scales. 3.2-2.7=0.5 OZ 0.5/3.2=.15625 .15625X100% = 15.625% Per the above calculation, to indicate that a batch weight difference/variance of almost 16% is "normal" within the same product category is extraordinary. A 16% difference should be considered "material" or significant. Look at this website - weight/sheen/texture are the three attributes where noticeable differences exist between the various momme levels. Coincidentally enough, those are the three attributes I noted which were obviously different between the replacement and initial case covers. (links are not permitted, please see elle silk website) As previously indicated, I took the cases to a local seamstress to pull the zipper out of the replacement case to sew into the first case. A review of your product will be provided on-line. I maintain that this company replaced a 25 momme pillow case with the lesser momme value (either a 19 or 22 momme) when the replacement was sent, even though I paid for a 25 momme silk.

I love their silk clothes. Good quality and nice design. Of course not all fitted well with one’s size, but the real silk team is responsive timely, explained how return works and refunded for return items timely. I had only positive interactions with them. The shipping of an order is longer than here in the USA understandably but I am fine to wait for my silk order than buying polyester here for insane amount of money. I appreciate Real Silk brought their silk products to consumers in the US. Thank you

I love my silk underwear. They make me fell so sexy. My wife loves them also. She said that I never looked so good in underwear. She had to feel them!

The level of customer service i thought they had not replied when actually it had gone to spam. The spped of response and delivery of the items . The silk shirts were excellent.

I am having the same experience! I purchased three shirts not knowing they were imported from China and received them via DHL - all are two small and of decent quality but clearly not all silk. Maybe I didn't read the description, I don't know but they are not all silk. The return process is a back and forth with someone halfway around the world. I am having to threaten to dispute the charge to even get return instructions. Note there is no way to "automatically" return it. You have to contact them, they will try and talk you out of the return, and I don't know how it ends because I am still in the middle of it. Stay away from this site. Update: It is now Aug 30 and they received the package back 9 days ago. Still no refund and the same delayed response from customer service. I will probably have to dispute the charge on my credit card but am running out of time. Could it be that they are TRYING to run out that clock? I do NOT recommend this site in the least. I have wasted WAY too much time on a simple purchase that every other online business can handle with no problem. And, Real Life Silk, PLEASE don't answer me again with a lame "give us your info and we will resolve it" because you HAVE my info and you are NOT resolving it. Everything was returned in original packaging and was not touched so I don't understand the delay in the least.