Real GeniusReviews of realgenius.com

FirstBank is one of the worst I’ve ever had the displeasure of dealing with. 1) I spent over a week with multiple customer service representatives just to get our homeowner’s insurance policy paid - our policy ended up expiring! (We have an escrow account so this is managed by the bank). Payment was finally received but the hoops I had to jump through to get a check overnighted to our insurance company was unacceptable. I asked one FirstBank representative what the protocol was if their check is lost and all I received was silence and telling me the original check number which meant nothing as the insurance company NEVER RECEIVED IT! 2) Forget the website and setting up automatic payments as that feature doesn’t appear to work as I’ve had to enroll in it three times since December. It’s not a good sign when soon after refinancing you hope your loan is sold to a more reputable bank.

I felt we actually removed middlemen from the mortgage processing value stream. The rate we obtained was lower than published rates. Service was top-notch and cycle time from beginning to end was easily 1/2 faster than any previous mortgage experience.

We had a great experience with Consumer Direct Mortgage.

By far, the gave me the best rate I could get after checking several options. Also their platform for uploading and sharing documents is highly user-friendly

Customer service was great. There was a mistake in underwriting that was corrected but I had to catch it. It had the potential to cost me thousands of dollars. It was rectified quickly and didn’t affect closing. Overall it was a good and quick experience.

I have used consumer direct mortgage services several times and each time my care and issues were taken care of. I might’ve had a few issues with the underwriters requesting too much info during my last takeover and refinancing of a home that was bought originally with a friend. We have moved in permanently and are very happy. Dean Fiore always was there to answer any questions I may have had. Whether it was simple or whether it was complicated. If I need to come back for a mortgage I would absolutely come back to Consumer direct mortgage services and go through Dean again.

Very easy refinance process! Everyone we worked with was incredibly helpful and the required documents were easily submitted via the website.

This is the second time I have used CDM through the Costco Mortgage website. Exceptional service with high praises for honesty and integrity. I would not look anywhere else for lending needs. Dean Fiore and team are 2nd to none!