George G.
The mortgage processor
The mortgage processor, Josh Risen, impressed me with his responsiveness and professionalism.

We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent

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Excellent

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Excellent
689 approved reviews, newest moderated first
George G.
The mortgage processor, Josh Risen, impressed me with his responsiveness and professionalism.
Jaime P.
Best rates and lowest closing cost
Elena G.
Personal, professional, informative and efficient. Made the process pretty streamlined for a conventional loan. Thank you.
Ketan P.
Fast and accurate service, very friendly staff and compatible rate of interest. Thanks!
Patti B.
Excellent. Knowledgeable. Expedient.
LasVegas
The rate we got through consumer direct was the lowest by far. We went to consumer direct through Costco. The person who helped us was fantastic. He answered questions and always got back to me quickly. The process was easy and much cheaper than the competition.
Daniel F.
The CDM broker was careful and accurate in presenting me with a proposal. During the complex process of assembling documents, he often interceded to simplify the process. It was a real pleasure to work with him.
Marlene
It was a good experience at the beginning. Right after the first mortgage payment I made, my loan was sold to another company. For about 60 days I didn’t know who I was supposed to pay my mortgage, the frustrating part was that I started to receive letters threatening me with imposing late charges. I was kept on guessing who was my lender. First bank and the new lander wanted to get paid at the same time and the reps were very rude. I had made a substantial extra payment towards my principal and no one knew went it was. It was finally deposited with the new company after 90 days, no interest was refunded for having a higher balance owed and no interest was added to the amount withheld for 90 days. If I’m offered another loan from the same outfit, I’ll refused to do it right away and with out a doubt, will never put my trust on these people. Very inappropriate way of doing business. I passed this comments to Costco, the company that send me to deal with this landers.
Response from Real GeniusJan 11, 2022
We appreciate you taking the time to provide feedback. Thank you for bringing this to our attention. We will share this with our secondary marketing and servicing manager.