Reach MobileReviews of reachmobile.com

I had been with my previous cell phone provider for over 15 years and wanted a change. I was tired of mediocre at best cell reception, terrible and unreachable customer service, and paying an arm and a leg for a plan that we barely used the data of. I did a lot of research as I am a researcher and planner prior to making decisions and I found Reach mobile. I was initially interested because of their get a plan give a plan, because I love giving, and am a part of a lot of donation or loan programs online so this virtuous cellphone carrier seemed to be right up my ally. Then, the best fit plan was a huge bonus because with our previous carrier we were paying for unlimited but would usually barely use any of our data. So we could sign up for the 8GB data plan, and if we used less than 3GB (which we generally did) we would only be charged for the 3GB plan. A huge win to me, as we are down to one income and using less data since I am home with our daughter. Who doesn't love to save money?! And last but not least, once I reached out to Reach mobile they definitely lived up to their name. I was easily able to reach a real person to speak to about any questions I had prior to choosing to go with Reach, but also questions that arose along the way to getting activated. If someone was not sure of how to help me at any point they consulted with their team and I heard back from them same day, usually within a few minutes or no time at all. Reach helped me when my SIM cards got lost in transit (they did eventually arrive), and shipped our new SIMs quickly so I would be able to have connectivity prior to getting charged another pay period with our previous carrier. Then, once we got our SIM cards and were activated we stumbled upon an issue with our service being very inconsistent when I was inside the house. I ventured into the great outdoors and took a drive to a few different cities around the area and had better service than my previous carrier, but for some reason inside my own home I was having issues. The team worked with me tirelessly to try to come up with solutions. They literally tried to help me in every possible way, and once we exhausted all options it was clear that for some reason Reach just wasn't going to work at this time in our home. They went above and beyond to try to get this to work...and I truly felt it was not because they were losing a sale, but they valued me as a person and wanted me to have the connectivity that I needed. They have continued to be patient and helpful while I wait for my previous carrier to reluctantly reconnect my service. I can't say enough good things about Reach and their team. If you have any reservations about trying their service don't hesitate. We waited far too long, and honestly, even though it didn't work this time I know that in the future I would be more than happy to come back to Reach. They are a great company and exemplary human beings. Thank you Reach!

Amazing company and didn't notice a speed drop from Verizon. The chat service is quick, responsive and they can do everything through chat versus Verizon. So cheap and same quality calling and service as Verizon.

I am very impressed with Reach mobile. I had a bad SIM card and the representative went above and beyond to remedy the problem immediately. Honestly the best customer service experience I've had with any company in recent memory. Very impressed!

Jules and crew really helped resolve the issue of getting the release from the old provider. They stuck with it and kept me informed and we resolved it as a team. So while my experience with other providers kept the bar pretty low, Reach exceeded my expectations. They treated me like I would think I would treat others...with curtesy and professionalism.

Julie help me so much as I am a new user with a smart phone. She was so helpful. I can not say enough.

The best customer service I've ever had for a phone, and top 3 for all customer service experiences ever. Great coverage and prices. Socially responsible. I couldn't ask for anything more.

I was pleasantly surprised at the value for my money! Needed an inexpensive phone plan quickly and that's exactly what I received. Haven't had any service issues, and data has been great!

I can't even tell you how happy I am to be out of the Verizon cycle of high bills and bad customer service. We've had Reach for about a year (?) now, and I've found it everything as promised… sensible billing, super-helpful people on the other end of the help chat, and good coverage. We tell all our friends and family to give it a try if they can.