Reach Mobile Reviews | Read Customer Reviews of reachmobile.com

Reach MobileReviews of reachmobile.com

4.9499 reviews
Internet & Software
285 Billerica Road, Chelmsford, Massachusetts

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Reach Mobile

About Reach Mobile

Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans

Reach Mobile (reachmobile.com) has 499 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: reachmobile.com
Website: reachmobile.com
Category: Internet & Software
Location: Chelmsford, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: February 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Reach Mobile reviews

499 approved reviews, newest moderated first

Carly
Dec 17, 2020
Great Service
Easiest customer service I've ever received. They even texted me on a Sunday and asked if there was anything that they could help me with since I had gotten my sim cards and hadn't activated my service yet. I was waiting til Monday to ask for help. Lol. They basically walked me through the whole process and had to call my previous company because it wasn't being transferred fast enough.
Response from Reach MobileDec 18, 2020
We have a very special way of handholding our customers despite a 100% digital experience. Happy to hear that you got the white glove service you wanted/needed :)
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Blanco
Dec 15, 2020
Preeti - New Plan
Preeti, promo code PREETI153 was exemplary in providing help and information in transitioning from my current plan. I'm very satisfied, I wish I could offer more for her help than just a review.
Response from Reach MobileDec 15, 2020
Those kind words mean the world to Preeti, the Customer Success team and Reach Mobile as a whole. When it comes to customer service in the mobile industry, we knew that there was TONS of room for improvement. Happy to hear you found the mobile service you deserve and the customer support you love!
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WS
Dec 14, 2020
Been a Reach customer for over one…
Been a Reach customer for over one year. Could not be more happy. Cellular services is top notch. Plus customer service is fast and friendly. And (pre Covid) was super easy to travel and roam into Europe. Go Reach!
Response from Reach MobileDec 15, 2020
We're so happy to hear you're loving your Reach services. Here's to many more years (and many more trips) together!
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Babette Suzanne B.
Dec 10, 2020
Jules was EXTREMELY helpful in getting…
Jules was EXTREMELY helpful in getting my transferred from Verizon to Reach Mobile. She stayed on the line and helped me with each step. I can't say enough how appreciative I am at this type of customer service.
Response from Reach MobileDec 11, 2020
We are so appreciative to have a customer like you that appreciates the little somethin' extra we put into every interaction with our customers. We look forward to serving you for many years! We're so excited to have you on our service! Bienvenue à Reach!
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The illegal stoner M.
Dec 8, 2020
Very helpful. Service is reliable
I had some settings enabled that gave me problems with porting my number. However, the support team were very helpful in getting the issue resolved. The service works as it should and it's so reasonably priced as well as providing for those in need.
Response from Reach MobileDec 11, 2020
Great to hear that our customer success team was able to resolve your issue! Glad to hear that you're satisfied with the service and the price. And acknowledging the social good you (and we) do makes our hearts go pitter-patter.
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Julie
Dec 7, 2020
Great service
Fantastic customer service and great phone coverage. They find places to save me money even when I’m not even looking for it. Highly recommend.
Response from Reach MobileDec 11, 2020
Gosh, that feeling of finding a $20 bill in a coat from last winter. We know that feeling of saving (or finding!) money when you're not even looking for it. Happy to hear you got the same feels <3
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Linnea M.
Dec 7, 2020
I love Reach!!
I love Reach!!! Best customer service I have ever experienced and cheaper then the big dogs.
Response from Reach MobileDec 11, 2020
We LOVE to hear that you LOVE Reach!
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Dayna M.
Dec 5, 2020
Great new mobile provider!
I'm very impressed with Reach Mobile. My previous carrier kept raising the price so I had to find something else. The fact that they use the Verizon network was a big plus. Customer service is excellent. I highly recommend Reach Mobile!
Response from Reach MobileDec 11, 2020
Hi! We're so happy to be your new mobile provider :) We like to keep the price low and the satisfaction high. Pleased to hear you'd recommend us!
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