Reach MobileReviews of reachmobile.com

I agree that customer service is usually very good but there are some big problems in my view with this service. #1 if you even think you are going to need international service think again. Every trip I've gone on I've made clear in advance and they have assured me and I have arrived in location with no service. It had taken at least a week in said location with many texts back and forth before it is fixed. #2 app doesn't work and there is no way to log in because it's never heard of me. My email address is not a customer. So now what? The customer service is nice but I just really don't want basic things to not work. Sorry reach, I wish you were way better. So if you never go anywhere and don't care to check your bill or change your payment info this might work for you.

They were great for over 2 years. We have a house in the country that only Verizon covers. We both bought phones from Reach and were happy with them. Recently, I found out I had to travel internationally so I tried to contact them. Help was difficult to work with, and finally I was told that anybody with a Verizon-compatible phone could not use international roaming. It would have been nice to know that when they got bought by AT&T, not months later. It's the same old AT&T scam that makes you buy a new phone from them.

I am very disappointed. In beginning I had Verizon service and it was great. Good plan and everything. Then I needed to add a second line and they said it can be only T mobile. Ok. I moved. And it was always something wrong. They charged me more by technical issues. But it took months to get my money back. Hours of chatting with the same answer : we have technical problem. I wanted to come back to Verizon. They didn't allow it. So I decided to leave. I prepaid new Verizon service. 8 days in a row Reach mobile can not port me out Still ...I receive a bill despite I already have a different service. Answer-technical problem- again. It is horrible service!!!