Reach Mobile Reviews | Read Customer Reviews of reachmobile.com

Reach MobileReviews of reachmobile.com

4.9499 reviews
Internet & Software
285 Billerica Road, Chelmsford, Massachusetts

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Reach Mobile

About Reach Mobile

Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans

Reach Mobile (reachmobile.com) has 499 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: reachmobile.com
Website: reachmobile.com
Category: Internet & Software
Location: Chelmsford, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: February 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Reach Mobile reviews

499 approved reviews, newest moderated first

Tim
Jan 29, 2021
Just switched to Reach from another service provider.
Just switched to Reach from another socially conscious cell phone provider. The switch over wasn't as easy as I would have liked but this was no fault of Reach. Their customer service (specifically Bhumika on live chat) was patient and kept working on switching me over. Switched because they provide, as part of my becoming a subscriber, free service to women in need. And they're competitively priced! Which can't be said for the company I switched from.
Response from Reach MobileJan 30, 2021
Yah, sometimes that switch can take a little more time than we like when the old carrier is dragging their feet... but luckily our Customer Success team (thanks, Bhumika!) is your personal advocate for getting the process complete. And thanks for sharing the feel-good vibes you get each month. We love that we’re able to save you money AND help women around the world! Thanks for being out customer!
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Nishon K.
Jan 29, 2021
Switching to Reach Mobile from “the big…
Switching to Reach Mobile from “the big guy” was even easier than they say it is. I literally can not tell that I’m on a different service, I get the same reception I did before. I switched my business phone plans over to Reach the next day.
Response from Reach MobileJan 30, 2021
Thanks for choosing Reach for your personal and business connectivity! We pleased to have you trust in Reach on both fronts of your life :)
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Marcus B.
Jan 29, 2021
The service is excellent and I really…
The service is excellent and I really like the team.
Response from Reach MobileJan 29, 2021
Thanks Marcus! We really like you too :) Looking forward to serving you for many, many more years!
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Bart V.
Jan 28, 2021
More Businesses needed like Reach…
More Businesses needed like Reach Mobile! Customer service, Cell phone service, Prices and knowledge is Top Notch. Very Professional. The switch was easy. Just follow directions! Been with Top Carrier for over 16 years and now feel free again with Reach Mobile. Thank you again, Bart Vaughan
Response from Reach MobileJan 29, 2021
Bart, what a stellar review! We're glad that you noticed how much we're trying to shake up the mobile industry: fair pricing, best network, caring and human-centric customer service team. We are so grateful that you chose Reach after being with your old carrier for more than a decade and a half. Gosh, if your old contract were a person, it would have it's license right now (that's right, and that contract can drive off into the sunset because Bart is sticking with Reach!).
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Dominik F.
Jan 28, 2021
Cyan Herrera - MVP
My experience with Reach started bumpily. My sim card got lost and I had to get another one shipped. Customer Support and in special Cyan Herrera, helped me out big time and saved the day. With no complaining (call lasting over an hour) and a very friendly manner. She even walked the extra mile, with no hesitation. Thank you Cyan, you are a Star :-)
Response from Reach MobileJan 29, 2021
I'm sorry to hear about your lost SIM! But, happy to hear that the proactive nature of our MVP Cyan came through in the clutch and got you activated. Welcome to the way customer service SHOULD be!
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John Herbert J.
Jan 28, 2021
Fantastic Customer Experience
As a new Reach subscriber, I was having difficulty activating the two phones I was porting over from Comcast Xfinity Mobile. With one quick call (NO AUTOMATED ATTENDANT!!), I was able to resolve the problem and both phones were up and running within minutes. Their rates are fantastic and the Verizon system works in all the areas we travel to and visit. Absolutely excellent Customer Service.
Response from Reach MobileJan 29, 2021
Question: what is the point of offering a mobile service if the reps don't even pick up the phone? We could never wrap our heads around that, thus, no automated attendant. We value you as a customer and we are always here to help in anyway. Thank you for the lovely review!
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Bridgett R.
Jan 28, 2021
Cyan was extremely helpful and knowledgeable.
Cyan was extremely helpful and graciously guided me through the terms I did not completely understand. Wonderful experience! I will consider using Reach because of her professionalism.
Response from Reach MobileJan 29, 2021
Our #1 fear is buyers remorse. It means more to us to make a RIGHT sale than to make ALL the sales. We want for every one of our customers to be lifelong subscribers. Glad to hear that we were able to guide you in the right direction :)
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Emily R.
Jan 28, 2021
Perfection All Around
The price I pay for my monthly phone bill is basically too good to be true. And it makes me feel great knowing I’m helping to make a difference for those that need it most!
Response from Reach MobileJan 29, 2021
Shucks, thanks Emily! Who said that you can't enjoy paying your (smaller) phone bill? Thanks for helping us make a difference!
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