RBFCUReviews of rbfcu.org

My wife and I thought we had lost our RBFCU debit card on a Saturday so we cancelled it and ordered a new one. RBFCU told us a new card was processed and that we would get it in 3 to 5 business days. Within an hour afterwards, we found our now deactivated missing card so we figured we'll just wait for the new card to arrive by Friday since that would be up to 5 business days. We checked the mail day 3, 4, and 5, but never received it. On Friday we called RBFCU headquarters to find out what happened?? They gave us these excuses which they fail to mention when they tell you a new card has been ordered. 1. Oh, we don't consider Monday as one of the 5 business days. 2. When we asked why can't you offer your members an option to get it fast delivery even if we have to pay? They told us then that we could have done that although it is something that we were not told when we ordered the card. 3. As my wife got online to check the tracking of the card I asked the person if they could track the card for us and they told us no. At that point in time we told the person that we could see it online that the card was processed on Saturday but 5 business days later it had not been shipped. It was still on processed status online and RBFCU blamed it on the post office. The phone call ended with their I'm so sorry nothing we can do about it. You just have to wait for it to arrive. Our next step is to move all our finances over to another bank that will appreciate their members. A&E Trevino San Antonio, Texas

Very disappointed with RBFCU’s customer service. I have been trying to get assistance for the past three days. Each time I call, I wait 30–40 minutes to reach someone, and after being transferred to the appropriate department, I am left waiting again with no answer. I am actually writing this review while still waiting on the phone. RBFCU’s customer service used to be much better, but my recent experience has been extremely frustrating and unacceptable. I hope management addresses these long wait times and poor communication.

If I could give this credit union no stars that would be my rating. Their branch is no handicap accessible. Don’t bother trying. To set up an account you go into the branch and talk to someone over a computer. There is no human interaction. Run don’t walk run! If you are mobility challenged kick your device in high gear. There is no winning with this people-less powered CU who can do nothing to help you. Not even to close an account. It’s AI if you like that that’s all you’ll get. Like I said run! They have a 1 star rate for a reason. Horrible horrible experience.

Worst mistake I ever did! I refinanced my car with them,I sent all the documents for full coverage insurance,they still purchased their own insurance and added on my car loan .it doesn’t matter if u have full coverage they stil going force cpl insurance and trying sell u their own insurance Do not refinance with them garbage bank ,their added 700$ ,another 280$ another ,140$ and 140$ I had to quit .

Adding more today; cause I'm really "FRAGGED by RBFCU" over this matter -- 8.17.26... ...so it seems; the RBFCU security NAZIs have assumed control over YOUR (and MY) MONEY and how they will permit YOU to access and use it. Feels too much like Orwell's "1984"; sounds to much like Rush's 1976 Release of 2112 Album -- specifically, the entire 2112 Overture through the end -- Soliliquy! --- Earlier 8.17.26 Post --- RBFCU security is blocking members from internal money transfers to other members! No help from Credit Union Employees! Horrible online chat and telephone chat as well! RBFCU is sucking almost as bad as USAA!

I gave one star bc I had to. RBFCU allowed someone to steal $9000 from my husbands account and $1500 from mine. In addition they allowed an undisclosed amount to be charged to our credit card account which had been closed. They have denied our claim bc they classified the theft as a scam rather than fraud. If you want to keep your money I recommend you don’t leave any if it in the care of RBFCU.

This Bank really sucks from the office people to their app no lie this bank is literally just a big joke!!!

Very bad Customer Service today. The Representative, Sierra, copped an attitude, failed to let me speak to a Manager and hung up onme. I was courteous the entire time.